State Director

Consumer Direct Care Network•Anchorage, AK

About The Position

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. WE WELCOME YOU INTO A GROWING COMPANY Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY As a State Director, you will oversee the day to day operations of CDCN within the state, ensuring alignment with organizational goals and full compliance with all Federal and State regulations and Managed Care Organization (MCO) requirements. You will lead intake and referral operations, payroll and accounts receivable processes, staff training, and service delivery while driving financial performance, supporting client advocacy, and fostering a cohesive and collaborative office environment.

Requirements

Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field with one-year experience working with individual(s) with disabilities or the elderly
Four (4) years management experience preferred
Ability to work flexible and/or extended hours, if needed, to meet the job requirements
If working hybrid, employee must provide their own reliable internet
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties.
The noise level in the work environment is typical of that of an office.
Incumbent may encounter frequent interruptions throughout the workday.
The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Nice To Haves

Bilingual skills preferred in various locations

Responsibilities

Direct collaboration with internal and external stakeholders to ensure effective service delivery, while representing the company at stakeholder meetings, health fairs, and provider fairs
Ensure compliance with all applicable legal requirements, standards, policies, and procedures at the program office level, including annual review and updates of policies, procedures, and standard operating procedures
Oversee program performance management, including responsibility for scorecards, dashboards, key performance indicators, advanced reporting, and the timely management of deliverables and projects
Maintain positive financial health of programs by directing payroll, authorizations, accounts receivable operations, budgets, and service/support plan development
Lead and manage complex service programs, special projects, program implementations, large-scale enrollments, and transitions as required
Direct recruitment, hiring, training, supervision, and professional development of employees, while assigning and participating in training activities
Provide strong organizational leadership through effective problem-solving, decision-making, prioritization, multitasking, dependability, and the coordination of workflows and efficiencies
Deliver excellent customer service to internal and external stakeholders and clients through effective written and verbal communication and proficient public speaking
Identify, implement, and monitor process improvement initiatives, including annual satisfaction survey review and implementation of program improvement efforts
Oversee client enrollment, assessments, supervisory visits, and marketing of services to referral sources
Direct the management and accuracy of the Customer Relationship Management (CRM) database and ensure timely updates
Demonstrate computer proficiency and maintain the necessary skills, knowledge, and relationships to support operational efficiency
Travel within the assigned geographic area as required
Other duties as assigned

Benefits

A rewarding career helping others
Fun and engaging work environment built on team unity
Job satisfaction knowing you make a difference in the work you do and lives we serve
Professional training to help advance your skills for career development
Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & discretionary company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance