State Director

Consumer Direct Care Network • Anchorage, AK

2d • Onsite

About The Position

As a State Director, you will oversee the day to day operations of CDCN within the state, ensuring alignment with organizational goals and full compliance with all Federal and State regulations and Managed Care Organization (MCO) requirements. You will lead intake and referral operations, payroll and accounts receivable processes, staff training, and service delivery while driving financial performance, supporting client advocacy, and fostering a cohesive and collaborative office environment.

Requirements

• Bachelor's degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field with one-year experience working with individual(s) with disabilities or the elderly
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements
• If working hybrid, employee must provide their own reliable internet

Nice To Haves

• Four (4) years management experience preferred
• Bilingual skills preferred in various locations

Responsibilities

• Direct collaboration with internal and external stakeholders to ensure effective service delivery, while representing the company at stakeholder meetings, health fairs, and provider fairs
• Ensure compliance with all applicable legal requirements, standards, policies, and procedures at the program office level, including annual review and updates of policies, procedures, and standard operating procedures
• Oversee program performance management, including responsibility for scorecards, dashboards, key performance indicators, advanced reporting, and the timely management of deliverables and projects
• Maintain positive financial health of programs by directing payroll, authorizations, accounts receivable operations, budgets, and service/support plan development
• Lead and manage complex service programs, special projects, program implementations, large-scale enrollments, and transitions as required
• Direct recruitment, hiring, training, supervision, and professional development of employees, while assigning and participating in training activities
• Provide strong organizational leadership through effective problem-solving, decision-making, prioritization, multitasking, dependability, and the coordination of workflows and efficiencies
• Deliver excellent customer service to internal and external stakeholders and clients through effective written and verbal communication and proficient public speaking
• Identify, implement, and monitor process improvement initiatives, including annual satisfaction survey review and implementation of program improvement efforts
• Oversee client enrollment, assessments, supervisory visits, and marketing of services to referral sources
• Direct the management and accuracy of the Customer Relationship Management (CRM) database and ensure timely updates
• Demonstrate computer proficiency and maintain the necessary skills, knowledge, and relationships to support operational efficiency
• Travel within the assigned geographic area as required
• Bilingual skills preferred in various locations
• Other duties as assigned

Benefits

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• Instant Earnings Option
• 401(k) Retirement plan & company match
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees