Startups NAMER Operations Leader

Amazon • Seattle, WA

2d

About The Position

AWS is seeking a Startups Operations Leader to lead the NAMER Startups
Operations team. This position will be responsible for continuously evolving
forecasting models, analyzing historic results, and making business
recommendations to senior management based on those analyses—all in an
environment of rapid growth and increasing complexity. Working closely with
NAMER Startups Sales leadership, you will develop, implement, and manage the
business processes, systems, reports, and strategies that optimize business
functions to meet organizational goals and initiatives.

As a trusted advisor to the NAMER Startups General Manager and Leadership, you
will leverage data and analysis to scale the business and drive incubation and
growth for some of the newest and most innovative offerings in the AWS
portfolio. As a member of the Global Startups Operations Leadership Team, you
will influence global direction and strategy while ensuring consistency in
execution. You will drive improvements to the reporting tools, methods, and
processes utilized by the team to increase the availability and granularity of
actionable data. This position manages the administration and execution of the
team's revenue and non-revenue targets, measurement of goal attainment, and
proposing improvements to increase business effectiveness in driving desired
results. You will be responsible for managing the rhythm of business activities
including Weekly Business Reviews, Monthly Business Reviews, Quarterly Business
Reviews, and other cadenced reporting and metrics, as well as driving annual
planning for the NAMER Startups business. A key focus area includes implementing
AI-driven solutions both within the NAMER Startups field and operations teams.

A key responsibility includes building and managing a high-performing team of
operations professionals, while leading through influence across other
operational teams including Business Insights and Field Enablement to drive
alignment and execution excellence. The successful candidate must be able to
roll up their sleeves and work directly with models and data. You will be
passionate about your work, detail-oriented, analytical, and have excellent
problem-solving abilities. You will be experienced at working with large data
sets and the technical tools needed to work with them. Strong communication and
customer-relationship skills, analytical insights, and passionate advocacy for
customers to other internal stakeholders are essential. Active collaboration
with leadership across AWS Sales, Solutions Architecture, Business Development,
Finance, Marketing, Recruiting, Compensation, and other Operations teams will be
crucial to effective execution. You will drive towards simple, scalable
solutions to difficult problems, demonstrate excellent project management
skills, and communicate complex analytical results clearly and effectively, both
in writing and verbally.

Requirements

• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or a related field
• 5+ years of hiring, developing, and leading high-performing teams experience
• 8+ years of experience in a senior leadership role in business operations, sales operations, or related fields
• Exhibits strong business judgment, a proven ability to partner with C-suite executives and influence senior stakeholders, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Nice To Haves

• Track record of building and scaling operations in high-growth B2B technology or enterprise software companies
• Strong understanding of Amazon's operational model and mechanisms
• Experience implementing GenAI solutions at scale to drive productivity improvements
• Understanding of startup ecosystem
• Experience with Salesforce CRM

Responsibilities

• Deliver high-impact operational mechanisms (e.g., Strategic Business Reviews, forecasting), converting strategy into measurable business outcomes
• Build and manage a high-performing team of operations professionals, fostering a culture of data-driven decision making and operational excellence
• Serve as a trusted advisor to the NAMER Startups General Manager and leadership, lead comprehensive data analyses to increase availability and granularity of actionable insights for leadership
• Manage administration and execution of revenue and non-revenue targets, measurement of goal attainment, and propose improvements to increase business effectiveness
• Drive annual planning for the NAMER Startups business
• Implement AI-driven solutions both within the NAMER Startups field and operations teams

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level