Starting Gate Driver

Caesars Entertainment • Chester, PA

2d

About The Position

Consistently demonstrates superior customer service skills to external and
internal guests by displaying Spotlight on Success behaviors and FOCUS skills.
Maintains upbeat, positive attitude, friendly and helpful demeanor, positive
energy and enthusiasm from one interaction to the next.   Utilizes smiles and
frequent eye contact and friendly tone of voice to project warmth and
friendliness.  Creates an atmosphere of luck and celebrates customer wins.  Is
ready to serve and well informed of daily facility hours of operation,
promotional programs and any other relevant valuable guest information; builds
relationships by greeting guests with a warm, friendly verbal
greeting. Anticipates needs of the guest and provides fast, flawless service.
Executes all service programs to assure prioritization of service to very best
guests.  Checks for satisfaction and properly uses the Service Recovery process
to resolve problems when they exist.  Promotes Total Rewards programs and Total
Rewards registration and membership. Provides a warm farewell and thanks guests
for visiting.  Promotes Harrah’s and always projects Harrah’s in a positive
light to guests.

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees