Starshield Enterprise Account Lead (Government)

SpaceX•Hawthorne, CA

1d•$90,000 - $125,000

About The Position

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. STARSHIELD ENTERPRISE ACCOUNT LEAD (GOVERNMENT) RESPONSIBILITIES: Act as the primary point of contact to support specific government contracts supporting the Department of War and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on: Delivering impeccable customer service, including efficient acknowledgement and resolution of issues Building relationships to identify requirements and manage expectations Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business Retaining and growing the value of accounts As an extreme owner of assigned government accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule Serve as the team’s internal expert on the government accounts vertical, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical in partnership with other teams Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly

Requirements

Bachelor's degree in engineering or business; OR high school diploma/equivalency and 6+ years of business development, operations, engineering, or account management experience in lieu of a degree
3+ years of consulting or project management experience
3+ years of experience working with customers to support a technical product/service

Nice To Haves

Significant knowledge or experience in government contracts, Department of War, and satellite communications
Advanced knowledge of the telecommunications business, network management, new technology trends, network rollouts and the ability to translate this into complex solutions for customers
5+ years experience working with a large global organization in strategic sales, account or relationship management
Expertise in navigating and growing a pipeline of existing complex global customer accounts while maintaining a high level of customer satisfaction
Significant knowledge or experience in one or more of the following industries: maritime, aviation, mobile backhaul, satellite communications
Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology
Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
Track record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successful
Ability to negotiate successfully, especially after a contract is signed
Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels
Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules
Active TS/SCI clearance, or ability and willingness to obtain a Top-Secret clearance

Responsibilities

Act as the primary point of contact to support specific government contracts supporting the Department of War and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue)
Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
Building relationships to identify requirements and manage expectations
Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business
Retaining and growing the value of accounts
Identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
Serve as the team’s internal expert on the government accounts vertical, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical in partnership with other teams
Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly

Benefits

long-term incentives, in the form of company stock, stock options, or long-term cash awards
potential discretionary bonuses
ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
comprehensive medical, vision, and dental coverage
access to a 401(k) retirement plan
short and long-term disability insurance
life insurance
paid parental leave
various other discounts and perks
3 weeks of paid vacation
10 or more paid holidays per year
paid sick leave