Starlink Enterprise Account Manager, Maritime

SpaceX-posted 3 months ago
$110,000 - $150,000/Yr
Full-time • Mid Level
Redmond, WA
1,001-5,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.

  • Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue.
  • Support, closely manage, and learn from the direct customers that require unique Starlink products to meet their industry needs (i.e. maritime, rail, trucking, agriculture, cellular backhaul, gateway, etc.).
  • Define, standardize, and streamline processes, enabling these custom solutions to scale across the business.
  • Deliver impeccable customer service, including efficient acknowledgement and resolution of issues.
  • Build relationships to identify requirements and manage expectations.
  • Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business.
  • Retain and grow the value of accounts in both hardware and service revenue.
  • Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks.
  • Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount.
  • Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional business development, operations, engineering, or account management experience.
  • 5+ years of consulting or project management experience.
  • 3+ year experience in a customer-facing role.
  • Demonstrated experience in account management, sales, or other business functions within maritime industries such as cruise lines, merchant shipping, cargo transport, or offshore operations.
  • Experience managing multiple projects and delivering under tight time and resource constraints.
  • Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer.
  • Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.).
  • Demonstrated ability to turn customer feedback into actionable, smart improvements.
  • Excellent written and verbal communication skills, including ability to craft and present professional presentations.
  • Excellent empathy, active listening, and resiliency skills.
  • Ability to read contract documents and discern requirements and deliverables.
  • Pay range: $110,000.00 - $150,000.00/per year.
  • Long-term incentives, in the form of company stock, stock options, or long-term cash awards.
  • Potential discretionary bonuses.
  • Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
  • Comprehensive medical, vision, and dental coverage.
  • Access to a 401(k) retirement plan.
  • Short and long-term disability insurance.
  • Life insurance.
  • Paid parental leave.
  • Accrual of 3 weeks of paid vacation.
  • Eligibility for 10 or more paid holidays per year.
  • Paid sick time in compliance with state and federal law.
  • Company shuttles offered for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service