Starlink Enterprise Account Manager, Fixed-Site

SpaceX-posted 2 months ago
$110,000 - $150,000/Yr
Full-time
Hawthorne, CA
5,001-10,000 employees
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SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter who has a passion for making customers deliriously happy and connecting enterprises with Starlink.

  • Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue.
  • Support, closely manage, and learn from direct customers that require unique Starlink products to meet their industry needs.
  • Define, standardize, and streamline processes, enabling custom solutions to scale across the business.
  • Deliver impeccable customer service, including efficient acknowledgment and resolution of issues.
  • Build relationships to identify requirements and manage expectations.
  • Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development.
  • Retain and grow the value of accounts in both hardware and service revenue.
  • Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule.
  • Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams.
  • Bachelor's degree; OR high school diploma/equivalency certificate and 10+ years of professional business development, operations, engineering, or account management experience.
  • 3+ years of consulting or project management experience.
  • 3+ years of experience in a customer-facing role.
  • Significant knowledge, experience, or interest in specific customer industries like maritime, rail, trucking, agriculture, cellular backhaul, or satellite communications.
  • Experience managing multiple projects and delivering under tight time and resource constraints.
  • Excellent problem-solving and sleuthing skills.
  • Significant technical knowledge of Starlink or telecommunications in at least one key area.
  • Demonstrated ability to turn customer feedback into actionable improvements.
  • Excellent written and verbal communication skills.
  • Excellent empathy, active listening, and resiliency skills.
  • Ability to read contract documents and discern requirements and deliverables.
  • Pay range: $110,000.00 - $150,000.00/per year.
  • Long-term incentives, in the form of company stock, stock options, or long-term cash awards.
  • Potential discretionary bonuses.
  • Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
  • Comprehensive medical, vision, and dental coverage.
  • Access to a 401(k) retirement plan.
  • Short and long-term disability insurance.
  • Life insurance.
  • Paid parental leave.
  • Various other discounts and perks.
  • 3 weeks of paid vacation.
  • 10 or more paid holidays per year.
  • Paid sick leave.
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