Starlink Enterprise Account Lead, Oceania

Space Exploration Technologies • Redmond, WA

79d • $90,000 - $125,000

About The Position

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. The Starlink Enterprise Account Management team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature through activation, ensuring all contract terms are fulfilled and accounts are set up for long-term success. Our ideal candidate is a proactive, process-oriented individual who thrives in fast-paced environments and is excited to grow their ownership over time while helping connect enterprise customers across Australia, New Zealand, and the Pacific Islands with Starlink.

Requirements

• Bachelor's degree in business, engineering, or related field; OR high school diploma/equivalency certificate and 2+ years of professional business development, operations, engineering, or account management experience
• 1+ year of experience in a customer-facing, consulting, or project management role

Nice To Haves

• Proven ability to manage multiple accounts with varying levels of complexity while maintaining high accuracy and professionalism
• Strong written and verbal communication skills and comfort engaging with both internal stakeholders and customer-facing teams
• Familiarity with invoicing, logistics, service delivery, or account lifecycle processes in a high-growth environment
• High attention to detail, ability to self-prioritize, and eagerness to take ownership of ambiguous problems
• Desire to contribute to a growing global team and improve internal documentation, tooling, and handoffs

Responsibilities

• Serve as the primary point of contact for a portfolio of enterprise partners in the Oceania region, owning onboarding, order execution, operational support, and ongoing relationship management for a long tail of high-potential accounts
• Deliver high-quality customer service by identifying and resolving issues related to shipments, invoicing, service activation, and account health
• Help define and implement a repeatable, efficient strategy for managing reseller accounts, ensuring these partners receive the support needed to drive satisfaction and growth
• Collaborate cross-functionally with internal teams (Sales, Logistics, Tax, Legal, Support, Engineering etc.) to escalate blockers, align on scalable account setup, and improve process handoffs
• Monitor and support account health metrics including order velocity, payment status, support escalations, service activations, and service churn
• Translate customer feedback and recurring friction points into actionable tooling and process improvements
• Document playbooks, workflows, and templates to improve the scalability of account support for telcos, IT resellers, and strategic integrators in this tier

Benefits

• Base salary range: $90,000.00 - $125,000.00/per year
• Long-term incentives in the form of company stock, stock options, or long-term cash awards
• Potential discretionary bonuses
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• Access to a 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Paid sick time in compliance with state and federal law
• Company shuttles for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees