Starlink Enterprise Account Lead (Government)

Space Exploration Technologies•Hawthorne, CA

30d•$90,000 - $125,000•Onsite

About The Position

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. STARLINK ENTERPRISE ACCOUNT LEAD (GOVERNMENT) Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter who has a passion for making customers deliriously happy and connecting enterprises with Starlink.

Requirements

Bachelor's degree; OR high school diploma/equivalency certificate and 2+ years of professional experience
1+ year experience in a customer-facing role
Active Top Secret or Top Secret SCI clearance. Note that an active clearance may provide the opportunity for you to work on sensitive SpaceX missions. If so, you will be subject to pre-employment drug and random drug and alcohol testing
Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
Availability and willingness to travel as needed to customer sites/meetings
This is NOT a remote position and would require relocation if not local to the Hawthorne, CA area

Nice To Haves

Significant knowledge or experience in one of the following industries: defense, enterprise sales, finance, reseller, maritime, aviation, satellite communications
Experience managing multiple projects and delivering under tight time and resource constraints
Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
Demonstrated ability to turn customer feedback into actionable, smart improvements
Excellent written and verbal communication skills, including ability to craft and present professional presentations
Excellent empathy, active listening, and resiliency skills
Ability to read contract documents and discern requirements and deliverables

Responsibilities

Act as a support contact within the Government vertical, owning responsibilities from contract signature onwards including onboarding, various account management tasks, and supporting efforts for long-term retention/growth of the relationship and revenue. In particular, this role is focused on: Delivering impeccable customer service to the enterprise team and customers in the government vertical, including efficient acknowledgement and resolution of issues
Building relationships to identify requirements and manage expectations
Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business
Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules, and risks
Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

Benefits

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

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