Starlink Enterprise Account Lead, Europe

SpaceX-posted 4 months ago
$90,000 - $125,000/Yr
Hawthorne, CA
1,001-5,000 employees
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SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature through activation, ensuring all contract terms are fulfilled and accounts are set up for long-term success. Our ideal candidate is a proactive, process-oriented individual who thrives in fast-paced environments and is excited to grow their ownership over time while helping connect enterprise customers across Europe with Starlink.

  • Serve as a primary point of contact for a portfolio of enterprise customers and resellers across Europe, owning account support and operational follow-through from contract signature through successful onboarding and lifecycle management
  • Build productive and professional relationships with partners, helping navigate complex regulatory, invoicing, and logistical environments unique to the European market
  • Deliver exceptional customer service by proactively identifying and resolving issues related to shipments, invoicing, service activation, and ongoing operations
  • Manage internal processes and updates across multiple stakeholders, ensuring effective communication and prioritization of customer needs
  • Monitor and support the operational health of assigned accounts, including product and service satisfaction, timely collections, and regulatory compliance
  • Translate customer feedback and recurring challenges into clear recommendations for tooling or process improvements
  • Execute key account management tasks with growing autonomy, while maintaining high accuracy and responsiveness to tactical guidance
  • Support development of European market-specific playbooks, workflows, and enablement materials as part of a broader team effort to scale the business in the region
  • Bachelor’s degree in business, engineering, or related field; OR high school diploma/equivalency certificate and 2+ years of professional experience
  • 1+ year of experience in a customer-facing, consulting, or project management role
  • Strong written and verbal communication skills in English; additional European language skills a plus
  • Experience managing multiple projects and priorities in a high-growth, cross-functional environment
  • Prior experience supporting partners, distributors, or resellers by managing multiple projects and delivering under tight time and resource constraints
  • High attention to detail and ability to communicate effectively with both technical and non-technical stakeholders
  • Comfortable working with internal systems and tools to document, track, and execute operational tasks
  • Demonstrated ability to manage through ambiguity and propose pragmatic solutions
  • Strong empathy, ownership mindset, and desire to contribute to a growing global team
  • Pay range: $90,000.00 - $125,000.00/per year
  • Long-term incentives, in the form of company stock, stock options, or long-term cash awards
  • Potential discretionary bonuses
  • Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
  • Comprehensive medical, vision, and dental coverage
  • Access to a 401(k) retirement plan
  • Short and long-term disability insurance
  • Life insurance
  • Paid parental leave
  • Various other discounts and perks
  • 3 weeks of paid vacation
  • 10 or more paid holidays per year
  • Accrual of paid sick leave pursuant to Company policy
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