Starbucks Supervisor, Westfarms - Full Time

Macy's, Inc. • Farmington, CT

40d

About The Position

The Starbucks Supervisor directs daily operations of the licensed Starbucks café inside Macy's, ensuring an efficient, professional, safe, and profitable operation while upholding Starbucks brand standards and Macy's Foods Division expectations. As the Supervisor, you'll work alongside baristas to deliver quality customer service and expertly crafted products, serving as a role model of the operations standards that define Starbucks Experience. You'll coach and develop team members, maintain an encouraging and energetic work environment, and partner with leadership to support sales, profitability, and compliance goals. In this role, you'll have the opportunity to positively influence others, grow your leadership skills, and create an uplifting experience for both customers and partners.

Requirements

• 6+ months of retail, food service, or customer service experience; supervisory experience preferred.
• Strong leadership, communication, and coaching skills to engage and develop a team.
• Commitment to delivering exceptional customer experiences and resolving concerns effectively.
• Solid organizational and problem-solving skills with the ability to manage multiple priorities.
• Basic business acumen to support sales goals, control expenses, and ensure accurate cash handling.
• Knowledge of food safety, sanitation, and compliance standards; ability to maintain a clean and safe café environment.
• Must be ServSafe certified or have food handler permit as required by state or local health department.
• Must be able to successfully obtain Barista Basics, Barista Trainer, and Daily Ops certifications for Starbucks Licensed leaders within introductory period.
• Candidates with a High School Diploma or equivalent are encouraged to apply
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel
• Occasionally required to move about the workplace and reach with hands and arms
• This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands.
• Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
• May involve reaching above eye level
• Requires close vision, color vision, depth perception, and focus adjustment
• Able to work a flexible schedule based on department and company needs.

Responsibilities

• Lead daily café operations, ensuring compliance with Starbucks, Macy's Foods Division, and Health Department standards for safety, sanitation, and product quality.
• Deliver an exceptional customer experience by modeling Starbucks' customer connection standards and Macy's Magic Selling behaviors.
• Train, coach, and motivate associates through ongoing feedback and role modeling to maximize team performance, customer satisfaction, and professional development.
• Ensure consistent preparation, coaching, and presentation of all food and beverages to Starbucks standards, including proper merchandising and recipe adjustments (e.g., temperature, ingredient quantities, or substitutions) to meet customer requests.
• Manage scheduling, payroll, and labor productivity to balance customer service needs and cost control.
• Oversee ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs.
• Monitor sales, expenses, and reports to achieve profit and loss goals; communicate results and priorities to the team and leadership.
• Oversee cash handling and point-of-sale compliance in alignment with Macy's and Starbucks policies.
• Maintain a clean, professional, and welcoming café environment, serving as a positive role model for grooming, communication, and workplace conduct.
• Partner with store leadership and Starbucks District Managers to ensure operational excellence and promptly resolve customer concerns.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Benefits

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees