Starbucks Shift Supervisor @ Wind Creek

VILLA RESTAURANT GROUP•Bethlehem, PA

4d•Onsite

About The Position

As a Starbucks Shift Supervisor, you will play a key role in the daily operations of our Starbucks store located at Wind Creek Casino . You will lead a team of baristas, ensuring exceptional customer service, product quality, and a welcoming atmosphere. Your responsibilities will include supervising shifts, training and coaching team members, and maintaining operational standards. If you're passionate about coffee, teamwork, and providing an excellent customer experience, we'd love to have you on our team.

Requirements

High school diploma or equivalent.
Previous experience in a supervisory or leadership role, preferably in a coffee shop or restaurant setting.
Passion for coffee and a strong knowledge of Starbucks products and standards (Starbucks Barista Certification is a plus).
Excellent interpersonal and communication skills.
Strong problem-solving abilities and the ability to handle customer concerns with professionalism.
Ability to work in a fast-paced environment, multitask, and handle pressure effectively.
Availability to work flexible hours, including evenings, weekends, and holidays.
Standing for extended periods.
Lifting and carrying up to 30 pounds.
Bending, stooping, and reaching.

Nice To Haves

Starbucks Barista Certification is a plus

Responsibilities

Team Leadership: Lead by example, fostering a positive and inclusive work environment. Supervise shifts and delegate tasks to ensure smooth operations.
Customer Service: Provide outstanding customer service by greeting and assisting customers, taking and preparing orders, and addressing customer inquiries and concerns.
Product Quality: Ensure the highest standards of coffee and food quality. Oversee the preparation of beverages and food items, adhering to Starbucks recipes and guidelines.
Training and Development: Train new baristas on company policies, procedures, and customer service standards. Provide ongoing coaching and feedback to team members.
Inventory Management: Assist in managing inventory levels, including ordering supplies and managing stock rotation.
Cash Handling: Handle cash and operate the cash register accurately. Ensure cash-handling policies and procedures are followed.
Safety and Sanitation: Maintain a clean and safe store environment. Follow health and safety guidelines, including food safety practices.
Shift Scheduling: Assist the Store Manager in creating and managing shift schedules, ensuring appropriate coverage during peak hours.
Administrative Tasks: Complete paperwork, reports, and administrative tasks as required.