Starbucks Manager - Baton Rouge, LA

Albertsons•Baton Rouge, LA

12h•Onsite

About The Position

DUTIES AND RESPONSIBILITIES Customer Service Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service. Assist customers with product suggestions and special orders. Answer incoming calls and resolve customer complaints; escalate to Store Director when necessary. Engage in suggestive selling and other sales techniques via phone, intercom, and one-on-one interactions. Product Preparation & Equipment Possess specific knowledge of duties performed by all department employees; oversee and assist with preparation, brewing, and serving food items. Implement proper and efficient product preparation and packaging techniques. Operate related equipment, including: Kitchen utensils Conventional and microwave ovens Coffee grinder, coffee machine, espresso machine Blenders, printers, pallet jacks Maintain hot and cold foods to company standards. Brew coffee and tea; operate electronic cash register to process transactions accurately. Sanitation & Safety Maintain case cleanliness and visual appeal. Ensure proper cleanliness, sanitation, and appearance of Starbucks area and equipment. Maintain a safe work environment and ensure compliance with temperature standards during preparation, display, and storage. Staffing & Training Schedule, supervise, train, and assign duties to department employees. Ensure adequate coverage and service levels through effective scheduling. Train employees on store policies, sales, and record-keeping procedures. Identify and develop employees with high potential for advancement. Operations & Inventory Plan daily operations and monitor production processes for compliance and profitability. Prepare sales and inventory reports; conduct physical inventory every 4 weeks. Control inventory to maintain product quantity, quality, and freshness per division directives. Stock and rotate products; maintain and organize cooler. Understand and execute opening and closing department procedures. Build displays and discard outdated or spoiled products. Compliance & Standards Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook. Ensure proper code dating for all products within the department. Monitor employee productivity and evaluate overall performance. Initiate personnel actions such as interviews, transfers, promotions, and disciplinary measures. Follow and maintain department standards for handling quick-sale items. Implement effective promotional and seasonal displays. Receiving & Quality Control Perform receiving duties, including: Breaking down loads Verifying orders using invoices Inspecting quality Reporting shortages Stocking and rotating products

Responsibilities

Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service.
Assist customers with product suggestions and special orders.
Answer incoming calls and resolve customer complaints; escalate to Store Director when necessary.
Engage in suggestive selling and other sales techniques via phone, intercom, and one-on-one interactions.
Possess specific knowledge of duties performed by all department employees; oversee and assist with preparation, brewing, and serving food items.
Implement proper and efficient product preparation and packaging techniques.
Operate related equipment, including: Kitchen utensils Conventional and microwave ovens Coffee grinder, coffee machine, espresso machine Blenders, printers, pallet jacks
Maintain hot and cold foods to company standards.
Brew coffee and tea; operate electronic cash register to process transactions accurately.
Maintain case cleanliness and visual appeal.
Ensure proper cleanliness, sanitation, and appearance of Starbucks area and equipment.
Maintain a safe work environment and ensure compliance with temperature standards during preparation, display, and storage.
Schedule, supervise, train, and assign duties to department employees.
Ensure adequate coverage and service levels through effective scheduling.
Train employees on store policies, sales, and record-keeping procedures.
Identify and develop employees with high potential for advancement.
Plan daily operations and monitor production processes for compliance and profitability.
Prepare sales and inventory reports; conduct physical inventory every 4 weeks.
Control inventory to maintain product quantity, quality, and freshness per division directives.
Stock and rotate products; maintain and organize cooler.
Understand and execute opening and closing department procedures.
Build displays and discard outdated or spoiled products.
Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
Ensure proper code dating for all products within the department.
Monitor employee productivity and evaluate overall performance.
Initiate personnel actions such as interviews, transfers, promotions, and disciplinary measures.
Follow and maintain department standards for handling quick-sale items.
Implement effective promotional and seasonal displays.
Perform receiving duties, including: Breaking down loads Verifying orders using invoices Inspecting quality Reporting shortages Stocking and rotating products