Starbucks Manager

Albertsons • Fort Worth, TX

6d

About The Position

DUTIES AND RESPONSIBILITIES Customer Service & Sales Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service. Assist customers by making product suggestions and filling special orders. Answer and respond to incoming calls; resolve customer complaints and report to Store Director as needed. Engage in suggestive selling and other sales techniques via phone, intercom, and one-on-one interactions. Department Operations Possess specific knowledge of duties performed by all department employees; oversee and assist with preparation, brewing, and serving food items. Implement proper and efficient product preparation and packaging techniques. Brew coffee and tea; maintain hot and cold foods to company standards. Operate electronic cash register to total customer bills; accept payment and make correct change. Maintain case cleanliness and visual appeal; ensure proper sanitation and appearance of Starbucks area and equipment. Ensure temperatures are maintained during preparation, display, and storage. Understand opening and closing department procedures. Build displays, rotate stock, and discard outdated or spoiled products. Implement effective promotional and seasonal displays. Equipment & Tools Use and operate related equipment such as kitchen utensils, ovens (conventional and microwave), coffee grinder, coffee machine, espresso machine, blenders, printers, and pallet jacks. Staff Management Schedule, supervise, train, and assign duties to department employees. Schedule employees to ensure adequate coverage and service levels. Train employees on store policies, sales, and record-keeping procedures. Identify and train employees with high potential for advancement. Monitor employee productivity and evaluate overall performance. Initiate personnel actions such as interviews, transfers, promotions, and disciplinary actions. Inventory & Ordering Prepare sales and inventory reports; conduct physical inventory every 4 weeks. Control inventory to ensure adequate product quantity, quality, and freshness; maintain inventory levels per division directives. Stock and rotate product; maintain and organize cooler. Ensure proper code dating for all products within the department. Perform receiving duties: break down loads, verify orders using invoices, inspect quality, report shortages, stock and rotate product. Adhere to product temperature and storage guidelines. Compliance & Standards Maintain working knowledge of company policies and guidelines as outlined in the Employee Handbook. Follow and maintain department standards and requirements for handling quick-sale items. Ensure compliance with safety, sanitation, and company grooming standards.

Responsibilities

• Maintain enthusiastic customer awareness with fast and friendly service
• Assist customers with product suggestions and special orders
• Answer calls, resolve complaints, and report to Store Director
• Engage in suggestive selling
• Oversee and assist with food preparation and serving
• Implement product preparation and packaging techniques
• Brew coffee and tea to company standards
• Operate cash register and handle payments
• Maintain cleanliness and appearance of Starbucks area
• Ensure temperature maintenance during preparation, display, and storage
• Understand opening and closing procedures
• Build displays, rotate stock, and discard outdated products
• Implement promotional and seasonal displays
• Use kitchen utensils, ovens, coffee machines, espresso machines, blenders, printers, and pallet jacks
• Schedule, supervise, train, and assign duties to employees
• Train employees on store policies, sales, and record-keeping
• Identify and train employees for advancement
• Monitor employee productivity and evaluate performance
• Initiate personnel actions
• Prepare sales and inventory reports; conduct physical inventory
• Control inventory and maintain inventory levels
• Stock and rotate product; maintain and organize cooler
• Ensure proper code dating for products
• Perform receiving duties: break down loads, verify orders, inspect quality, report shortages, stock and rotate product
• Adhere to product temperature and storage guidelines
• Maintain knowledge of company policies and guidelines
• Follow department standards for handling quick-sale items
• Ensure compliance with safety, sanitation, and grooming standards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees