STARBUCKS/LEAD BARISTA

Kroger-posted 3 months ago
Cheyenne, WY
Food and Beverage Retailers
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The position involves ensuring service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase, and preparation. The role requires monitoring total department conditions and following through to maintain standards while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

  • Ensure service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase, and preparation.
  • Monitor total department conditions and follow through to maintain standards.
  • Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
  • Increase sales through effective marketing and merchandising of products in the Department.
  • Assist in supervision and direction of department personnel to ensure quality customer service.
  • Delegate job assignments and responsibilities to associates in accordance with duty rosters.
  • Order and maintain stock and supplies, monitor conditions and appearance of same throughout the department.
  • Monitor code dates and product rotation, remove out of code product.
  • Hold personnel in department accountable for their job assignments and responsibilities.
  • Write department schedules, coordinating requests and bids and business needs.
  • Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable).
  • Maintain customer service area and equipment in a clean and appealing manner.
  • Demonstrate Customer 1st Behavior when taking care of customer needs.
  • Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day.
  • Execute and adhere to all Starbucks programs, policies, and promotions.
  • Follow store policies and procedures for operational flow at each station.
  • Perform cleaning tasks in accordance with cleaning standards and work as a store team player.
  • Present oneself professionally and demonstrate clear communication with all customer and partner interactions.
  • Perform equipment maintenance in accordance with preventative maintenance checklist.
  • Follow cash handling and register policies.
  • Follow inventory stocking and recording guidelines.
  • Communicate effectively with customers and associates.
  • Be prompt, tactful, calm, courteous, and professional in all interactions.
  • Adhere to company policies & procedures, particularly in the areas of dress code, grooming, sanitation, and maintenance of a work environment free of unlawful harassment or discrimination.
  • Perform any and all duties as assigned.
  • Work cooperatively in a high-paced and sometimes stressful environment.
  • Manage conflict in a reasonable, nonconfrontational and cooperative manner.
  • Act with honesty and integrity regarding customer and business information.
  • Follow directions and seek assistance when necessary to resolve customer and business issues.
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
  • Willing and available to work weekends and holidays as needed.
  • Effective written and oral communication skills.
  • Able to calmly, courteously, and tactfully handle stressful situations.
  • Must be a trained and certified barista.
  • Past work record reflects dependability and integrity.
  • Prior food handling experience.
  • Supervisory skills.
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