STARBUCKS/LEAD BARISTA

Kroger • Salt Lake City, UT

90d

About The Position

The position involves ensuring service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase, and preparation. The role requires monitoring total department conditions and following through to maintain standards while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Willing and available to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Must be a trained and certified barista.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary.

Nice To Haves

• Past work record reflects dependability and integrity.
• Prior food handling experience.
• Supervisory skills.

Responsibilities

• Ensure service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase, and preparation.
• Monitor total department conditions and maintain standards.
• Demonstrate the company's core values.
• Increase sales through effective marketing and merchandising of products in the Department.
• Assist in supervision and direction of department personnel to ensure quality customer service.
• Delegate job assignments and responsibilities to associates.
• Order and maintain stock and supplies, monitoring conditions and appearance.
• Monitor code dates and product rotation, removing out of code product.
• Hold personnel accountable for their job assignments and responsibilities.
• Write department schedules, coordinating requests and business needs.
• Assist customers in the selection and purchase of specialty coffee beverages.
• Maintain customer service area and equipment in a clean and appealing manner.
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day.
• Execute and adhere to all Starbucks programs, policies, and promotions.
• Follow store policies and procedures for operational flow at each station.
• Perform cleaning tasks in accordance with cleaning standards.
• Present oneself professionally and communicate clearly with all customer and partner interactions.
• Perform equipment maintenance in accordance with preventative maintenance checklist.
• Follow cash handling and register policies.
• Follow inventory stocking and recording guidelines.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

What This Job Offers

• Industry: Food and Beverage Retailers