STARBUCKS/DEPT LEADER

Kroger • Saint George, UT

101d

About The Position

The position involves creating an outstanding customer experience through exceptional service at the Coffee kiosk. The role requires establishing and maintaining a safe and clean environment that encourages customer return. The individual will be responsible for achieving sales and profit goals for the department while monitoring and controlling quality assurance standards. The position includes directing and supervising all functions, duties, and activities for the Coffee kiosk, supporting the Deli Manager in day-to-day operations, and embracing the Customer 1st strategy to encourage excellent customer service. The role also emphasizes demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Requirements

• Minimum High school education or equivalent.
• Effective communication skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Current food handlers permit once employed.

Nice To Haves

• Management experience preferred.
• Second language (speaking, reading and/or writing).

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customer return.
• Achieve sales and profit goals established for the department.
• Monitor and control all established quality assurance standards.
• Direct and supervise all functions, duties, and activities for the Coffee kiosk.
• Support the Deli Manager in the day-to-day functions of the kiosk operations.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Assist in establishing performance goals for the department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Assist in training and developing associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state, and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Offer product samples to help customers discover new items or products they inquire about.
• Provide quality beverages consistently for all customers and create and prepare drinks ensuring they meet company standards.
• Display a positive attitude and assist in developing and implementing a department business plan to achieve desired results.
• Assist in creating and executing sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming, and special in-store promotions.
• Monitor and control expenses for the department and maintain an awareness of inventory/stocking conditions.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Assist in planning, organizing, and supervising the inventory process.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Notify management of customer or employee accidents and report all safety risks or issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED