STARBUCKS/DEPT LEADER

Kroger • Bellingham, WA

113d

About The Position

The position involves creating an outstanding customer experience through exceptional service while establishing and maintaining a safe and clean environment that encourages customer return. The role requires achieving sales and profit goals for the department and monitoring quality assurance standards. The individual will direct and supervise all functions, duties, and activities for the Coffee kiosk, supporting the Deli Manager in day-to-day operations. Embracing the Customer 1st strategy is essential, as is encouraging associates to deliver excellent customer service while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Minimum High school education or equivalent.
• Effective communication skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Current food handlers permit once employed.

Nice To Haves

• Management experience preferred.
• Second language (speaking, reading and/or writing).

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment.
• Achieve sales and profit goals for the department.
• Monitor and control quality assurance standards.
• Direct and supervise all functions and activities for the Coffee kiosk.
• Support the Deli Manager in day-to-day kiosk operations.
• Embrace the Customer 1st strategy.
• Encourage associates to deliver excellent customer service.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates to promote teamwork.
• Assist in establishing performance goals for the department.
• Develop adequate scheduling to manage customer volume.
• Assist in training and developing associates.
• Create an environment that enables customers to feel welcome and appreciated.
• Offer product samples and demonstrations.
• Provide quality beverages consistently for all customers.
• Assist in developing and implementing a department business plan.
• Monitor and control expenses for the department.
• Maintain awareness of inventory and stocking conditions.
• Schedule price changes and update promotional signs.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs and notify management of unsafe conditions.
• Report all safety risks and illegal activities.
• Provide support to minors, individuals with special needs, and older adults.

What This Job Offers

• Job Type: Full-time
• Industry: Food and Beverage Retailers
• Education Level: High school or GED