STARBUCKS/DEPT LEADER

Kroger • Everett, WA

112d

About The Position

As a key member of the QFC team, you will create an outstanding customer experience through exceptional service. Your role will involve establishing and maintaining a safe and clean environment that encourages our customers to return. You will achieve sales and profit goals established for the department while monitoring and controlling all established quality assurance standards. Additionally, you will direct and supervise all functions, duties, and activities for the Coffee kiosk, supporting the Deli Manager in the day-to-day functions of the kiosk operations. Embracing the Customer 1st strategy, you will encourage associates to deliver excellent customer service and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Requirements

• High school education or equivalent.
• Effective communication skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Current food handlers permit once employed.

Nice To Haves

• Management experience preferred.
• Second language (speaking, reading and/or writing).
• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork.
• Assist in establishing performance goals for the department.
• Develop adequate scheduling to manage customer volume.
• Assist in training and developing associates.
• Adhere to all local, state and federal laws, and company guidelines.
• Create a welcoming environment for customers.
• Offer product samples to customers.
• Provide quality beverages consistently.
• Display a positive attitude.
• Assist in developing and implementing a department business plan.
• Assist in creating and executing sales promotions.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Maintain awareness of inventory/stocking conditions.
• Schedule daily, weekly and monthly price changes.
• Assist in planning and supervising the inventory process.
• Reinforce safety programs and comply with safety procedures.
• Notify management of customer or employee accidents.
• Report safety risks and illegal activity.
• Ability to work cooperatively in a high-paced environment.
• Ability to manage conflict in a reasonable manner.
• Ability to act with honesty and integrity.
• Ability to follow directions and seek assistance.
• Provide support to individuals with special needs.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment.
• Achieve sales and profit goals for the department.
• Monitor and control quality assurance standards.
• Direct and supervise all functions and activities for the Coffee kiosk.
• Support the Deli Manager in daily kiosk operations.
• Encourage associates to deliver excellent customer service.
• Demonstrate the company's core values.

Benefits

• Comprehensive healthcare coverage including medical, dental, vision, and prescription.
• Flexible scheduling in full- and part-time roles with paid time off.
• Emotional and financial support through Employee Assistance Program.
• Valuable associate discounts on purchases.
• Up to $21,000 in tuition reimbursement.
• Abundance of industry-leading training programs and diverse career pathways.

What This Job Offers

• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees