STAR Case Specialist #2025528

World Relief • Durham, NC

30d • $23 - $25

About The Position

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

The STAR Case Specialist provides intake, assessment and case management services to eligible refugees and other immigrants through the Office of Refugee Resettlement funded Support for Trauma Affected Refugees (STAR) program. The STAR Case Specialist will enroll and serve a minimum of 100 clients annually.

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Masters in Social Work with clinical license or license pending (i.e. LCSW, LCSWA, LCMHC, LCAS, LMFT or equivalent.)
• At least two years professional experience in cross cultural case management, with demonstrated skills in conducting intake and assessment services.
• Experience providing trauma informed services to appropriately respond to and address survivors’ needs.
• Minimum availability of once weekly appointment outside of normal business hours.
• High levels of comfort with technology, especially Zoom functions
• Fluent in Microsoft software including Excel, Word, and Outlook; skilled in Google Suite products, including Google Drive; prefer Dynamics or other CRM experience
• Strong verbal and written communication skills
• Passionate, dynamic, and good at improvising
• Ability to prioritize, multi-task and organize in a fast paced and fluid environment
• Ability to work with individuals from culturally and linguistically diverse backgrounds
• Valid drivers license required

Nice To Haves

• Strong preference for candidates who are fluent in at least one language spoken by refugees in Durham: Arabic, Dari, Farsi, Pashto, Spanish, Swahili, Tigrinya, or Urdu.

Responsibilities

• Conduct clinical intake and assessment to determine client eligibility for STAR services.
• Conduct program orientation and enrollment for clients identified for STAR services.
• Collaborate with enrollees to create individual and/or family wellness plans that reflect the appropriate tier of STAR services.
• Provide multi-faceted case management services to STAR enrollees to mitigate impact of trauma on healthy integration, including referrals to mental health, employment services and health care navigation.
• Provide referrals to community partners to ensure goals identified in individual service plans are accomplished.
• Conduct quarterly progress assessments with enrollees to assess progress toward goals and identify additional services or activities necessary to ensure all goals are met.
• Maintain accurate and up to date records including case notes, case files and data entry in the Dynamics database.
• Collaborate with community partners to connect clients to needed services and opportunities present in the Triangle area, and to develop new referral opportunities for WRD clients.
• Maintain accurate and timely records of service and client data, including case files, client notes and database entries.
• Execute all administrative duties required for grant compliance in a timely and accurate manager
• Maintain open, ongoing communication with staff, volunteers, and community partners on behalf of clients and in accordance with individual self-sufficiency plans, while honoring confidentiality.
• Other duties as assigned

Benefits

• World Relief offers a competitive benefits package and employee discount program for full-time, Regular, and part-time (25+ hours per week) employees
• World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees