STAR Analyst - Full Time

NOMS Healthcare • Amherst, OH

12h • Onsite

About The Position

The STAR Analyst is responsible for training, supporting, and assisting end-users of the Epic EHR system across multiple healthcare facilities. This role combines at-the-elbow support, troubleshooting, training development, and workflow optimization to ensure successful adoption and utilization of the EHR system. We are looking for a highly self-motivated individual with strong multitasking abilities who thrives in a fast-paced environment. The ideal candidate can manage multiple priorities effectively, take initiative without constant supervision, and deliver results while balancing competing deadlines

Requirements

• Minimum of 3 years Epic end user experience (required).
• Strong understanding of clinical workflows and healthcare operations.
• Excellent communication, presentation, and problem-solving skills.

Nice To Haves

• Experience with Learning Management Systems (LMS).
• Familiarity with change management and adult learning methodologies.
• Prior experience as a clinical superuser or EHR implementation specialist.
• Associate’s degree in healthcare, education, IT, or related field (preferred).
• Training or educator experience (preferred).

Responsibilities

• Develop, implement, and deliver comprehensive training programs for clinical, operational, and administrative users.
• Conduct classroom, virtual, and at-the-elbow training tailored to different user roles.
• Assess user proficiency and provide ongoing education as needed.
• Be available for emergency support and real-time troubleshooting.
• Identify, troubleshoot, and resolve workflow and system-related issues via helpdesk calls and office rounding.
• Work with the analyst team and vendor helpdesk to resolve software problems.
• Stay updated on Epic system enhancements and best practices.
• Test, evaluate, and assist in the implementation of software upgrades.
• Ensure compliance with Epic workflows, organizational policies, and regulatory standards.
• Generate reports on training effectiveness and identify areas for improvement.
• Document common support issues and contribute to knowledge base updates.

Benefits

• NOMS offers a comprehensive benefit package including medical, dental, vision, life insurance, and a variety of a la carte options.
• NOMS also has a focus on employee health, offering an impressive wellness incentive program.
• We are proud to be an organization offering competitive pay in the area.
• Our Human Resources team looks at wages on an annual basis to ensure we are in line with our competitors.
• We value promoting from within and have leadership and development training program for individuals who want to move up.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree