STAP Manager

TX-HHSC-DSHS-DFPS • Austin, TX

10d • Hybrid

About The Position

The Specialized Telecommunications Assistance Program (STAP) Manager is hired by, is accountable and reports to the Director; and performs complex (journey-level) managerial work administering the daily operations and activities of Deaf and Hard of Hearing Services' (DHHS) Specialized Telecommunications Assistance Program (STAP). Work involves establishing goals and objectives; developing guidelines, procedures, rules, and regulations; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating business function, STAP activities; and monitoring budget expenditures. Plans, assigns, and supervises the work of others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

Requirements

• Experience in the management of a services program.
• Graduation from an accredited four- year college or university with major course work in a field relevant to the assignment is generally preferred. Experience and education may be substituted for one another.
• Knowledge of local, state, and federal laws and regulations; and of the principles and practices of public administration and management; of statistical analysis processes; of budget processes; of research techniques; of training techniques; and of program management processes and techniques.
• Knowledge of assistive telecommunications technology for individuals who are deaf, hard of hearing, speech impaired or with other disabilities.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; and in operating computers and applicable computer software.
• Skill in writing professional reports and in making presentations.
• Ability to manage business functions; to establish goals and objectives; to interpret rules, regulations, policies, and procedures; to devise solutions to administrative problems; to develop and evaluate administrative policies and procedures; to prepare reports; to communicate effectively; and to plan, assign, and supervise the work of others; to work effectively in teams.
• Ability to respond to public inquires in a timely manner and provide information as need to communicate effectively in writing.
• Ability to provide services to individuals who are deaf or hard of hearing or with other disabilities; to communicate using American Sign Language.

Nice To Haves

• Experience in leading teams and/or project management.
• Prior experience with assistive technology for individuals who are deaf, hard of hearing, speech impaired, or with other disabilities.
• Must be able to communicate effectively in American Sign Language as indicated on the application/resume.

Responsibilities

• Manages activities of STAP staff; plans, assigns, and supervises the work of others; manages staff development plans and activities; provides technical guidance for STAP staff, stakeholders, clients, and the general community.
• Oversees the preparation of management and productivity reports and studies; oversees special investigations, research studies, and internal audits; identifies areas of needed change and makes recommendations to improve operations; may manage the preparation, development, review, and revision of legislation.
• Establishes goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities; plans, implements, coordinates, monitors, and evaluates policies and procedures; and monitors compliance with rules, policies, procedures, regulation, and guidelines.
• Develops and implements techniques for STAP activities; develops and evaluates budget requests, monitors budget expenditures, makes adjustments as necessary; and develops STAP rules, policies, procedures, guidelines, and regulations.
• Enters STAP applications into the STAP application database system; reviews and approves applications for voucher issuance, monitors certifier approvals and denials; audits applications for quality; establishes voucher categories and values; void vouchers and review for reissuance.

Benefits

• Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees