Standard Commercial Lines Account Manager

Insurance Partners Agency LLC • Akron, OH

1d • Hybrid

About The Position

The Standard Commercial Account Manager (CAM) is a licensed agent who is responsible for providing customer service, policy maintenance, coverage placement, problem resolution and retention for an assigned group of commercial lines accounts. This role requires a thorough understanding of insurance products and state and federal laws that regulate insurance. This is a hybrid role. Work from any of our Northeast Ohio locations (listed on our website).

Requirements

• 5–15 years of Commercial Lines Property & Casualty (P&C) experience, with a strong track record of managing complex accounts.
• High school diploma or GED required; additional education is a plus.
• Active Ohio Property & Casualty license (must be current and in good standing).
• Proven ability to manage a book of business generating $550,001–$749,999 in agency revenue.
• Technical proficiency with AMS360, ImageRight, Microsoft Office (Excel, Word, PowerPoint), and general internet navigation.
• Adaptability and consistency, with the ability to follow agency guidelines, workflows, and procedures.
• Professional presence and the ability to represent the agency with confidence and credibility.
• Experience handling high-activity, complex commercial accounts with accuracy and composure.
• Strong analytical and sound decision-making skills, especially in evaluating coverage needs and risk profiles.
• Clear, effective communication skills, both written and verbal, including the ability to deliver presentations.
• Commitment to ongoing learning, including meeting all required continuing-education standard

Responsibilities

• Build and maintain strong, professional relationships with clients, underwriters, and producers.
• Ensure high levels of client satisfaction across your assigned book of business.
• Conduct periodic service calls and respond promptly to client inquiries regarding new business, renewals, endorsements, certificates, and general policy questions.
• Review accounts for coverage upgrades, account rounding opportunities, and risk-management improvements—documenting recommendations to reduce E&O exposure.
• Gather renewal information and risk-management recommendations beginning 90 days prior to renewal.
• Deliver renewals in alignment with departmental procedures.
• Evaluate renewal accounts for additional lines of insurance or increased limits needed to strengthen the client’s program.
• Process renewals in the agency management system, ensuring accurate billing, coding, and documentation.
• Issue certificates, endorsements, and policy changes with precision and compliance.
• Review and process audits according to established procedures.
• Prepare premium finance agreements and coordinate with financial institutions for timely processing.
• Handle agency-bill invoicing with accuracy and attention to detail.
• Provide technical support to Producers for new business opportunities.
• Assist with servicing renewal accounts and preparing submissions.
• Cross-sell additional coverages and proactively recommend increased limits or enhancements.
• Prepare new business submissions when needed to support the team.
• Maintain strong working relationships with carriers and specialty markets.
• Act as a liaison between clients and carriers regarding inspections, ensuring timely response to loss-control recommendations.
• Prepare and process lost policy releases (LPRs) and other required documentation.
• Report claims to carriers following departmental procedures.
• Notify the Branch Manager or Team Leaders when service standards may be impacted.
• Support team operations and contribute to a positive, solutions-oriented work environment.

Benefits

• Competitive salary
• Variable bonus potential
• Medical, dental and vision
• Ancillary benefit election options
• Generous paid time off
• 401k and employer match
• Morale and company events
• A vibrant, friendly culture where people genuinely enjoy working together, celebrate wins, and support each other’s growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees