Stakeholder Engagement & Knowledge Management Specialist

Koniag Government Services, LLC•Hampton, VA

17h•Onsite

About The Position

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Stakeholder Engagement & Knowledge Management Specialist with a Secret security clearance to support KITS and our government customer at Langley Air Force Base, VA. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. The Stakeholder Engagement & Knowledge Management Specialist owns the enterprise communications and knowledge management function for ACC's AI/RPA acceleration program. Prepare decision-quality materials for ACC governance bodies, develop and execute an adoption messaging calendar synchronized to ACC's battle rhythm, maintain the authoritative knowledge management repository, and capture lessons learned from mobile training team deployments. This is not a communications coordinator role. This is not a librarian role. This role is the strategic voice and institutional memory of the program, ensuring ACC leadership has the information they need when they need it, and ensuring every lesson learned from 20+ wing visits translates into improved execution across the enterprise.

Requirements

Security Clearance: Secret (T3) clearance – Required at contract start
Must be eligible for facility access at Joint Base Langley-Eustis
Experience: 4+ years of knowledge management and stakeholder communications experience in DoD or federal government environments
Proven track record supporting DoD governance bodies including working groups, data councils, steering committees, or change control boards
Experience developing executive-level briefing materials, decision papers, and strategic communications
Demonstrated success managing enterprise knowledge repositories with 100+ users
Certifications (Required): CompTIA Security+ (DoD 8140.03 baseline) – Required
Platform Proficiency (Required): SharePoint or Confluence administration – Required (must have hands-on experience configuring sites, managing permissions, and organizing content libraries)
Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)
Experience with DAF365 collaboration environment strongly preferred
Familiarity with Microsoft Teams, OneDrive, and Power Platform for knowledge sharing
Core Competencies: Exceptional written communication skills with ability to translate technical concepts for executive audiences
Strong organizational skills and attention to detail in document management and version control
Ability to synthesize complex information from multiple sources into clear, actionable recommendations
Understanding of ACC organizational structure and battle rhythm preferred
Experience with Air Force or DoD communication protocols and approval processes
Performance Expectations: Measured against deliverable quality and stakeholder satisfaction: 100% governance meeting preparedness with read-aheads delivered 2+ business days before scheduled meetings
Adoption messaging calendar execution with zero missed campaign launches or leadership communication deadlines
Knowledge base currency with quarterly audits completed on schedule and outdated content removed within 10 days of identification
Lessons-learned capture from 100% of MTT deployments within 5 business days of rotation completion
Quarterly performance brief content delivered to PM 5+ business days before scheduled briefs
Stakeholder engagement metrics showing increasing knowledge base utilization and decreasing repeat help desk contacts

Nice To Haves

Knowledge Management certification (KM Professional, Certified Knowledge Manager, or equivalent)
Experience supporting Air Force or ACC organizations
Background in instructional design, technical writing, or adult education
Familiarity with AI/ML, RPA, or data analytics concepts (technical implementation not required)
Previous work supporting organizational change management or technology adoption initiatives
Understanding of DoD Public Affairs protocols and clearance review processes
Experience with data visualization tools (Power BI, Tableau) for stakeholder reporting

Responsibilities

Governance Body Preparedness & Decision-Quality Materials
Prepare read-aheads, briefing packages, and decision papers for ACC data councils, AI working groups, and change control boards
Develop structured alternatives analyses with clear recommendations formatted for Government review
Coordinate with the Program Manager and technical SMEs to translate complex AI/RPA topics into executive-level summaries
Attend governance meetings (in-person or virtual) to capture decisions, action items, and guidance
Document all governance decisions in the RAID log and track them to closure in coordination with the Program Analyst
Maintain a governance calendar synchronized to ACC's battle rhythm and coordinate PM/SME participation
Enterprise Adoption Messaging Calendar
Develop and execute a command-wide adoption messaging calendar aligned to ACC's operational tempo, major exercises, and leadership communication cycles
Coordinate messaging themes with the Deputy PM and Change Management Specialists to ensure consistency across Tier 1, Tier 2, and Tier 3 training delivery
Prepare leadership messaging templates and data summaries for ACC/A3, ACC/A6, and wing leadership use in command communications
Draft success story narratives highlighting mission-relevant AI/RPA use cases with documented ROI
Coordinate quarterly adoption campaign launches across ACC using COR-approved communication channels
Track messaging effectiveness through user engagement metrics and training enrollment trends
Knowledge Management Repository Ownership
Serve as the owner and administrator of the enterprise knowledge management repository hosted on SharePoint or DAF365
Maintain the authoritative solution catalog documenting all developed AI/RPA workflows organized by mission function, with adaptation guidance for cross-wing scaling
Curate and organize training materials, user guides, SOPs, troubleshooting documentation, and platform best practices
Enforce version control, metadata tagging, and search optimization to ensure users find relevant content quickly
Conduct quarterly knowledge base audits to identify outdated content, gaps, and opportunities for consolidation
Track knowledge base utilization metrics and identify content that reduces help desk ticket volume
Lessons-Learned Capture from MTT Deployments
Coordinate with both Mobile Training Teams (MTT 1 and MTT 2) to capture lessons learned from every wing visit
Conduct structured debriefs with MTT members within 5 business days of rotation completion
Document adoption barriers, training gaps, technical issues, and wing-specific best practices identified during deployments
Translate lessons learned into actionable recommendations for curriculum updates, process improvements, and future wing visit planning
Maintain a lessons-learned repository accessible to all Key Personnel and the COR
Feed recurring themes from lessons learned into the training feedback loop managed by the Deputy PM
Quarterly Performance Brief Content Development
Develop content packages for Quarterly Performance Briefs delivered to ACC leadership
Coordinate with the Data Analyst to extract KPI data from the Performance Dashboard and translate metrics into executive narratives
Draft success story slides, ROI summaries, and adoption trend analyses
Prepare briefing appendices including solution catalog updates, training completion statistics, and wing visit schedules
Coordinate PM review and COR approval of all briefing materials 5+ business days before scheduled briefs
Stakeholder Engagement & Communication Coordination
Serve as the primary point of contact for wing Public Affairs Offices (PAOs) coordinating adoption messaging and success story releases
Facilitate quarterly virtual user forums connecting trained Airmen across ACC (in coordination with Deputy PM)
Coordinate annual in-person roadshows at major ACC installations to build communities of practice
Manage stakeholder distribution lists, communication preferences, and feedback channels
Track stakeholder engagement metrics and report trends in monthly status reports