Stage 1 - Co-Location Intake Specialist

Crystal Stairs • Los Angeles, CA

227d

About The Position

Crystal Stairs is looking for an experienced Intake Specialist. Under limited supervision, the Intake Specialist will determine family eligibility and help parents eligible under the California subsidized child care programs gain access to child care programs and services. This vital position maintains cases as well as the certifying and re-certifying of family eligibility. You will certify and authorize care hours, update family information, approve changes, and issue family referrals as needed. You will provide quality customer service for all clients and internal support departments, and ensuring the accurate and timely entry of data. You will perform childcare orientations at various county/government Regional Offices. You may also conduct site visits to various locations. Other key duties include conducting childcare orientations and outreach activities, as well as represent the agency at community events. Other duties as assigned.

Requirements

• Minimum two years of experience in case management or client/vendor management in a human services or child development environment
• B.A. or B.S. degree from an accredited four year university or equivalent work experience
• Strong time management and organizational skills
• Ability to prioritize work
• Excellent written and oral communications skills
• Excellent customer service skills and experience with a diverse client base
• Ability to handle multiple projects and meet deadlines
• Ability to apply program guidelines and follow procedures
• Ability to maintain confidentiality
• Ability to work independently with minimal supervision
• Strong attention to detail and ability to multi-task

Responsibilities

• Process initial request for childcare and assist parents and providers in completing application
• Monitor program compliance and ensure documentations are appropriate and complete
• Determine eligibility and handle enrollment of families qualified for subsidized child care
• Respond to staff and parents requests for information or services; provide supportive and referral services to families regarding child care options and other community resources
• Perform childcare orientations at county/government Regional offices, One-Stop/Work-Source Centers; acts as a liaison with agencies.
• Perform data entry function for initial enrollment and prepare client file
• Conduct outreach activities at Job Fairs and other events
• Conduct weekly site visits to various locations.
• Provide monthly statistical reports on activities
• Represent the agency at community events; participate in work groups, committees and ad hoc groups
• Meet assigned specific performance standards for the respective unit and/or department
• Perform other duties as assigned by Supervisor/Manager

Benefits

• Medical/Dental/Vision - 95% paid by employer
• 401k Matching Options
• Flex Spending
• Pre-paid Legal Services
• Sick and Vacation Time
• Paid Holidays and Winter Break
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees