Staffing Supervisor

Elara Caring • Mount Vernon, NY

7d

About The Position

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. Job Description: Staffing Supervisor Mount Vernon, TX Full Time At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Staffing Supervisor. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers. To continue to be an industry pioneer in delivering unparalleled care, we need a Staffing Supervisor with commitment and compassion. Are you one of them? If so, apply today!

Requirements

• 60 hours of college from an accredited university or 2 years supervisory experience in a healthcare setting is required
• Minimum 2 years of experience in staffing, scheduling, or dispatching in a high-volume environment (home care, healthcare, call center, transportation, or related field preferred).
• Excellent computer skills and knowledge required
• Proficiency in scheduling software, workforce management systems, or similar technology
• Strong written/verbal communication skills and ability to collaborate with cross functional teams
• Demonstrated ability to manage 300+ schedules or service calls daily with accuracy and timeliness
• Must be organized and able to multitask in a fast-paced environment
• Working knowledge of Medicaid, home care benefits, policies and procedures preferred
• Must have a dependable vehicle, a valid driver’s license, and current auto insurance in accordance with the laws of the State
• Meets all applicable agency policies and procedures related to health screening and required testing

Nice To Haves

• Minimum 2 years of experience in staffing, scheduling, or dispatching in a high-volume environment (home care, healthcare, call center, transportation, or related field preferred).
• Working knowledge of Medicaid, home care benefits, policies and procedures preferred

Responsibilities

• Ensures that all activities performed align with the vision of Elara Caring’s board of directors, executive team, and the leadership of the Personal Care Services team
• Oversee daily scheduling and high-volume dispatching of caregivers across multiple service areas, ensuring coverage aligns with client needs and care plans.
• Coordinate last-minute changes, cancellations, and emergency coverage with professionalism and efficiency.
• Maintain accurate caregiver availability records, optimize staff utilization, and ensure schedules comply with state regulations and company policies
• Serve as the primary contact for caregivers and clients regarding scheduling updates; respond promptly to phone, text, and digital communications
• Collaborate with branch leadership to identify staffing trends, anticipate shortages, and implement proactive solutions
• Accurately document schedule updates and staffing actions in the scheduling system
• Partner with HR and Recruiting to support onboarding, availability updates, and retention strategies
• Train and support dispatch staff; provide guidance to caregivers on schedule-related concerns in a professional, supportive manner
• Participate in weekend/holiday rotations and after-hours/on-call coverage as required
• Promotes Elara Caring’s philosophy, mission statement, and administrative policies to ensure quality of care
• Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule
• Performs other duties/projects as assigned

Benefits

• Work in a collaborative environment.
• Be rewarded with a unique opportunity to make a difference.
• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees