Staffing/PEO Relationship Manager - Remote

Experian • Madison, MS

9d • Remote

About The Position

The Staffing/PEO Relationship Manager will collaborate to maintain and expand business relationships, conduct and support retention, client satisfaction and development activities within an assigned account territory for Experian's Employer Services.
Develop relationships with client by researching and understanding business needs, responding to client requests, and being the liaison between the client and internal departments.
Create and maintain strategic account plans for top clients within portfolio
Support the renewal of existing business with the Client Development Executive.
Responsible for client retention activities and ongoing satisfaction.
Generate client advocacy that can be used in the market
Marshal resources to ensure client satisfaction and pass along voice of client to promote innovation
Maintain and expand relationships within client network across various buyer personas
Gather data and insights regarding usage to demonstrate business impact and value; ensure usage at projected levels.
Lead client briefings, quarterly business reviews and executive summaries
Collaborate with Customer Success team for data quality best practices and address gaps/opportunities
Inform and educate clients on new and existing projects/products
Create and refer leads to Client Development Executive
You will report to the Sr. Director of Relationship Management

Requirements

• Bachelor's degree or equivalent experience.
• 3+ years complex relationship management related experience.
• Experience managing a portfolio of client accounts within the staffing or PEO industry
• Experience in Employer Services (Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2 and ACA)
• Experience with consultative sales, customer service and project management
• Ability to travel

Responsibilities

• Maintain and expand business relationships
• Conduct and support retention, client satisfaction and development activities
• Develop relationships with client by researching and understanding business needs
• Respond to client requests
• Liaison between the client and internal departments
• Create and maintain strategic account plans for top clients within portfolio
• Support the renewal of existing business with the Client Development Executive
• Responsible for client retention activities and ongoing satisfaction
• Generate client advocacy that can be used in the market
• Marshal resources to ensure client satisfaction
• Pass along voice of client to promote innovation
• Maintain and expand relationships within client network across various buyer personas
• Gather data and insights regarding usage to demonstrate business impact and value
• Ensure usage at projected levels
• Lead client briefings, quarterly business reviews and executive summaries
• Collaborate with Customer Success team for data quality best practices and address gaps/opportunities
• Inform and educate clients on new and existing projects/products
• Create and refer leads to Client Development Executive

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level