Staffing Manager

The Hacienda at the Canyon•Tucson, AZ

About The Position

Our mission at Watermark Retirement Communities is to create extraordinary and innovative communities where people thrive. For Watermark, community includes more than just the wonderful residents we serve on a daily basis. It also includes our dedicated team of professionals who bring our mission to life. We are excited you are considering joining our team. At Watermark we believe a new era of Senior Living starts with you! We have been a leader in senior housing for over 30 years, but we are not content to rest on our reputation. As a Watermark associate, you will have the opportunity to deploy your talents to their fullest as we drive the next 30 years of innovation in the senior housing industry. At Watermark we believe the next era in Senior Living excellence starts with you!

Requirements

Minimum of two (2) years of staffing or workforce coordination experience required; healthcare, senior living, or hospitality environment strongly preferred.
Demonstrated experience staffing 24/7 operations across three shifts per day.
Experience supporting multiple departments simultaneously in a fast-paced, service-driven environment.
Proficiency in staffing and scheduling software required; experience with ONShift strongly preferred.
Strong working knowledge of labor management principles, including FTE budgeting and overtime controls.
Intermediate proficiency in Microsoft 365 Suite of tools.
Highly organized, detail-oriented, and deadline-driven.
Strong analytical and problem-solving skills with the ability to anticipate operational challenges before they impact service.
Excellent communication skills with a professional and service-oriented demeanor.
Team-oriented with a collaborative, “can-do” attitude.
Ability to maintain composure and professionalism in a dynamic, high-accountability environment.

Responsibilities

Oversee daily staffing for: Caregiver Services (Assisted Living & Memory Care) Food & Beverage (front of house & back of house)
Review and screen candidates for open positions in collaboration with department directors.
Anticipate upcoming staffing gaps based on PTO requests, availability trends, turnover patterns, census fluctuations, and seasonal demand.
Proactively identify and mitigate overtime exposure through schedule optimization and workforce planning.
Develop and maintain a reliable pool of on-call and per diem staff to ensure operational continuity.
Partner effectively with multiple department directors to align staffing levels with budgeted FTEs and service standards.
Maintain accurate staffing rosters and ensure real-time schedule updates.