Staffing & Development Program Manager - Olympia

Redwood Family Care Network•Olympia, WA

4d•$80,168

About The Position

The Staffing & Development Program Manager plays a critical leadership role within the Supported Living Services division. This position is responsible for enhancing staff scheduling, development, training, and branch operations. They serve as a key support to Site Supervisors by assisting with staffing coverage, onboarding, peer coaching, and compliance oversight.

Requirements

Must be 21 years of age with High School Diploma or GED Equivalent required.
Must have a fingerprint and criminal clearance prior to starting.
Experience working with DDCS/RCS, policies and procedures and working with IDD clients
Two years specialized training emphasizing Social Services, at least three years’ experience working within a business, social services, or educational setting.
Must pass a Washington State background check
WA Driver License and WA Auto Insurance
Must be able to obtain an NAR within 90 days of hire.
First Aid/CPR Certified (within 120 days of employment, training can be provided)
Blood Borne Pathogen (within 120 days of employment, training can be provided)
Need to obtain CPI Blue Card
Complete and pass the background check screening upon hire and every two years thereafter, or as requested.
Maintain active NAR, CPR/First Aid, Nurse Delegation and other required certifications.
Complete a minimum of 12 hours of continuing education annually.

Responsibilities

Collaborate with Site Supervisors to manage and review master schedules for efficiency and compliance.
Fill in and provide coverage for programs without assigned Site Supervisors or when Site Supervisors are out on leave.
Serve as a resource for managing and minimizing overtime, and coordinating peer coaching for new hires.
Assist in coordination of ISS funding utilization and reporting.
Provide on-call support and respond to program needs during staffing shortages or emergencies.
Review and organize On-Call notes for the Client Care Team. Communicates with Crisis On-Call managers to follow up on any concerns noted in the notes.
Serve as On call support as required.
Ensure all employees operate and or manage within fair labor practices, company policies/procedures and all applicable industry regulations.
Serve as a member of the agency's management team.
Other duties as assigned.
Partner with HR and leadership to recruit qualified candidates for DSP and Site Supervisor roles.
Lead onboarding for new staff, ensuring orientation is complete and aligned with organizational standards.
Track training milestones and coordinate required training within established timelines (30-day, 120-day benchmarks, etc.)
Work with the Training team to ensure that training is in compliance with staff within their branch.
Facilitate peer coaching for new employees and help develop a strong internal mentorship culture.
Support Site Supervisors with training implementation and monitoring staff development progress.
Conduct and or monitor training for all staff in least restrictive techniques, behavior management, active treatment, client rights, prevention of abuse / neglect, documentation / data collection, emergency procedures and other areas as needed.
Promote continuous learning and act as a training liaison for state-mandated programs.
Review and ensure compliance with monthly payroll reports including staff hours and mileage.
Maintain strong working knowledge of Washington Administrative Codes (WACs), DSHS policies, and other regulatory standards.
Ensure residential programs are in compliance with all local, state, and federal regulations.
Participate in internal audits, external monitoring, and quality assurance activities.
Attends Client Care Team weekly.
Attend and contribute to team meetings, staffing discussions, and client planning meetings.
Communicate and coordinate with external agencies and community partners to support client services.
Model person-centered thinking and ensure clients are treated with dignity and respect at all times.
Actively promote client inclusion and empowerment within their homes and community.