Staffing Coordinator - Behavioral Respite

Cambrian Homecare, Inc.•Long Beach, CA

3d•$24•Onsite

About The Position

Cambrian Homecare, LLC is an excellent setting to start a career in healthcare or to find yourself making a difference in the lives of the aging, injured or developmentally disabled. We are looking for a Staffing Coordinator for our corporate office in Long Beach. A Staffing Coordinator is invested in assisting us in providing quality care and making quality matches between our experienced Caregivers and valued Clients. Available: Monday-Friday 9am-6pm This is not a remote position.

Requirements

High school diploma or equivalent
Strong organizational, multitasking and problem-solving skills
Effective verbal and written communication
Strong typing skills
Ability to handle fast-paced, deadline driven environments
Capable of handling high call volume
18+ years old
US work authorization
Ability to pass a background check and reference check
Valid Drivers License and reliable transportation

Nice To Haves

Proficiency with Microsoft office a plus
Previous experience in home care or healthcare staffing a plus
Fluency in both English and Spanish preferred

Responsibilities

Staff scheduling and coordination
Ensure efficient and appropriate scheduling of caregivers and clients to meet the needs
Understand client needs, preferences and case requirements to identify the most suitable caregiver based on skillset and availability.
Manage the schedules of agency clients and caregivers, ensuring timely and appropriate coverage.
Respond quickly to urgent staffing needs to maintain continuous coverage.
Promote caregiver satisfaction and retention by aligning work opportunities with their availability and preferences.
Track and document all staffing activities, shift changes, and client/caregiver communications
Communication and relationship management
Serve as the primary point of contact between caregivers, clients and the internal team
Communicate promptly and professionally with both clients and caregivers regarding scheduling updates, shift confirmations and changes – both over the phone and written communication
Proactively resolve service or scheduling issues and escalate complex concerns to internal leadership.
Build strong relationships with clients and caregivers through consistent follow up and empathy.
Participate in quality assurance efforts related to caregiver performance and client satisfaction
Provide regular updates to supervisor on staffing challenges, open cases or client concerns
Authorization management
Monitor and analyze service hours regularly to identify underutilized authorizations requiring staffing
Ensure utilization of agency hours across multiple contracts
Collaborate with intake team to initiate services for new clients
Nurture a positive experience for clients and payer sources to ensure continued referrals.