Staffing Coordinator (1020)

FLOURNOY HEALTH SYSTEM•Hardwick, GA

About The Position

At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services, including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving. Our commitment to providing the highest quality care is at the forefront of everything we do. At Primecare Home Care Services, we prioritize CARE. Our culture is shaped by our core values, which include being caring, reliable, honest, punctual, and professional. We believe in fostering an environment where compassion and dedication are valued and rewarded. We strive to create a supportive and collaborative atmosphere for our team members, promoting personal growth and professional development. Position Summary Under the supervision of the Client Services Manager, the Staffing Coordinator of Primecare Home Care Services is responsible for communicating with Caregivers, Clients, Care Coordinator, Case Managers, Sales Department, and Human Resources Managers as directed by the Respect and Care Manager, to coordinate and staff services for clients in their assigned office locations. The Staffing Coordinator may also staff for other Primecare locations.

Requirements

Demonstrates a commitment to the quality improvement process and the philosophy of continuous improvement; identifies and responds actively and with sensitivity to the needs of all concerned; participates as a team player in all phases of the organization; and is open and responsive to change.
Maintains strict confidentiality of personnel data, proprietary information, and sensitive materials as required.
A good understanding of staffing and scheduling requirements related to home health.
Competent with computers and software applications.
Must possess excellent communication skills, including the ability to interact well with a diverse individual.
Must have strong organization skills and the ability to manage and prioritize multiple assignments.
Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports) to various audiences.
Experience providing customer service to internal and external customers, including meeting quality standards for service, and evaluation of customer service.
High School Diploma or GED required.
Experience answering inbound phone calls and knowledge of multi-line phone systems.
1+ year Experience in healthcare scheduling and/or staffing
Experience with creating reports, faxing, and data entry are required.
Ability to read, analyze and interpret regulations and other documents.
Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others.
Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge.
Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Able to establish and maintain cooperative and positive working relationships.
Organized, detail-oriented, courteous, proactive, self-motivated, dependable, and customer service driven.
Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.
Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.

Nice To Haves

Bachelor’s degree or at least 2 years of home health experience within the last 24 months.
Understanding of the technology and quickly learning how to navigate an electronic health record software system.

Responsibilities

Scheduling home care services for clients based on their individual needs and preferences.
Coordinating schedules for caregivers and ensuring that they are matched with appropriate clients based on their skills and experience.
Coordinate staffing needs with the Onboarding Specialist.
Ensures Lead Staffer and Lead Recruiter are aware of staffing needs.
Communicating with clients and caregivers regarding scheduling changes and updates
Maintaining accurate records of client care plans and schedules
Responding to client inquiries and resolving scheduling conflicts
Collaborating with other team members to ensure that client needs are met, and services are delivered on time.
Providing support to caregivers and clients as needed
Ensuring compliance with all regulatory requirements related to scheduling and care delivery.
Understands and adheres to established Primecare Home Care Services policies and procedures.
Facilitates patient complaints or issues to the appropriate department immediately.
Observes legal and ethical guidelines for safeguarding the confidentiality of patient proprietary information.
Understand Primecare staffing software system.
Completes tasks and runs reports in required platforms if needed.
Accepts other responsibilities and duties that may be assigned.