Staffing Coordinator

Friendly Faces Senior Care • Pearland, TX

406d • $39,520 - $49,920 • Onsite

About The Position

The Staffing Coordinator/Scheduler at Friendly Faces Senior Care plays a crucial role in managing caregiver schedules and ensuring that clients receive the appropriate care. This position involves coordinating with caregivers regarding their availability, scheduling them based on client needs, and providing administrative support. The role requires strong communication skills, problem-solving abilities, and a customer service focus, as well as the capacity to handle on-call responsibilities and work in a fast-paced environment.

Requirements

• Bachelor's degree or one year of experience in a healthcare setting preferred.
• Experience in home health or private duty care is a plus.
• Strong customer service focus and friendly demeanor.
• Outstanding verbal and communication skills.
• Proactive and adaptable with strong organizational skills.
• Excellent problem-solving abilities and a positive attitude.
• Ability to thrive in a fast-paced environment and prioritize tasks effectively.
• Must have a valid driver's license, auto insurance, and reliable transportation.

Nice To Haves

• Experience with scheduling in a home care or home health environment.
• Knowledge of Clearcare/Wellsky home care software is a plus.
• Direct caregiving experience is a plus.

Responsibilities

• Coordinate with caregivers on their availability for work and schedule them appropriately.
• Answer incoming telephone calls in a friendly and professional manner.
• Support the administrative team in organizing caregiver and client issues.
• Accurately staff clients with caregivers based on various factors such as location and skills.
• Match caregivers to clients based on personality and scheduling needs.
• Develop and train caregivers on competency levels for clients.
• Communicate effectively with office manager, caregivers, clients, and other staff.
• Perform in-home assessments and quality assurance visits as requested.
• Utilize Clearcare/Wellsky to monitor caregivers and update records as directed.
• Complete incident reporting as necessary.
• Provide backup direct client care as needed during the week and on weekends.
• Perform clerical and administrative duties including support on recruiting and interviewing.

Benefits

• Relocation assistance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• Life insurance
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree