Staffing Coordinator -Weekend Shift!

Cambrian Homecare, Inc. • Long Beach, CA

82d • $19 - $21

About The Position

Cambrian Homecare, LLC is an excellent setting to start a career in healthcare or to find yourself making a difference in the lives of the aging, injured or developmentally disabled. We are looking for a Staffing Coordinator for our corporate office in Long Beach. A Staffing Coordinator is invested in assisting us in providing quality care and making quality matches between our experienced Caregivers and valued Clients. Shift: Every Saturday and Sunday 8:00AM-6:00PM. You must be able to commit to working every weekend. This is not a remote position.

Requirements

• High school diploma or equivalent
• Strong organizational, multitasking and problem-solving skills
• Effective verbal and written communication
• Strong typing skills
• Ability to handle fast-paced, deadline driven environments
• Capable of handling high call volume
• Proficiency with Microsoft office a plus
• Previous experience in home care or healthcare staffing a plus
• Fluency in both English and Spanish preferred
• 18+ years old
• US work authorization
• Ability to pass a background check and reference check
• Valid Drivers License and reliable transportation

Responsibilities

• Staff scheduling and coordination
• Ensure efficient and appropriate scheduling of caregivers and clients to meet the needs
• Understand client needs, preferences and case requirements to identify the most suitable caregiver based on skillset and availability.
• Manage the schedules of agency clients and caregivers, ensuring timely and appropriate coverage.
• Respond quickly to urgent staffing needs to maintain continuous coverage.
• Promote caregiver satisfaction and retention by aligning work opportunities with their availability and preferences.
• Track and document all staffing activities, shift changes, and client/caregiver communications
• Serve as the primary point of contact between caregivers, clients and the internal team
• Communicate promptly and professionally with both clients and caregivers regarding scheduling updates, shift confirmations and changes – both over the phone and written communication
• Proactively resolve service or scheduling issues and escalate complex concerns to internal leadership.
• Build strong relationships with clients and caregivers through consistent follow up and empathy.
• Participate in quality assurance efforts related to caregiver performance and client satisfaction
• Provide regular updates to supervisor on staffing challenges, open cases or client concerns
• Quickly and efficiently answer incoming calls providing high quality customer service
• Ensure a seamless transition between shifts
• Provide clear communication to continue to foster caregiver and client needs, and continue to troubleshoot unresolved issues if left pending
• Document communication to maintain flow of services
• Share urgent matter or time-sensitive updates and or any special instructions from on-call manager or clients to staff coming onto their shift
• Appropriately escalate unresolved or high priority issues to the supervisor
• Provide nurse triage number to any work-related injuries and follow standard procedures of incidents, special incidents, and notify appropriate dept. via email for follow up
• Ensure all scheduled visit submissions are entered timely and accurately in the system
• Verify client information, visit details, authorization information to prevent any scheduling errors and or missed visits
• Address and resolve caregiver inquiries related to time entry, ensuring company and state regulations
• Manually adjust and enter correct clock in/out times in system
• Document issues in system in case follow up is needed
• Guide the caregiver through basic troubleshooting

What This Job Offers

• Education Level: High school or GED