Staffer- Snow Dept.
About The Position
A Store Lead is someone who knows their zone/department inside and out, and they desire to grow their leadership skills. You’ll work directly with the Management team to ensure the day-to-day operations and expectations of their zone/department are being met. The ideal candidate is a positive leader that contributes to the overall morale of the store, and they continuously work to uplift staff in their zone. They assist with the day-to-day management of the zone/department by creating daily task lists, delegating roles to staffers in their zone/department, and following through on projects. A lead provides WOW customer service and is a role model for fellow staffers. They understand what makes Sports Basement awesome and unique. A Lead typically has oversight of one zone/department and works primarily on the sales floor in their assigned zone/department.If you love talking about outdoor gear, this is the position for you! From introducing beginners to a new sport or hobby to trading insider tips with experts, you'll get to talk to a huge range of customers about the gear and adventures you love the most. Depending on the needs of the store, other duties may be assigned from time to time.
Requirements
- Previous retail or industry experience. Recent experience as a department Lead or Shift Supervisor or a desire to grow into a leadership role.
- Ability to create a WOW experience for every customer.
- Strong verbal and written communication with customers and staff.
- Attention to detail is critical.
- Basic computer skills.
- Flexibility and adaptability as your role day to day might change.
- Must be able to lift 40 pounds, bend down repeatedly, and stand for the majority of a shift.
- Maintains a clean and safe work environment.
- Time management and problem-solving skills.
- Available to work during operating hours which include most weekdays, weekends, and holidays (except Thanksgiving and Christmas).
Nice To Haves
- Internal Candidates: Awareness of business tools that are pertinent to your zone/department: including but not limited to Google Docs, Shopify, POS systems, Winterstieger, Sales Saver, Lightspeed and Fiori (training available on these software platforms).
Responsibilities
- Apply Core Values
- Implement company core values, policies, procedures, and safety measures.
- Demonstrate the SB value “OK is not OK” in all aspects of your role.
- Demonstrate good judgment in all situations.
- Hustle throughout your shift in a fast-paced environment.
- Remain positive in challenging situations and offer creative solutions to problems.
- Customer Service
- Able to provide outstanding (WOW) customer service.
- Be an expert in your department/zone to consistently deliver WOW customer service through engagement, uncovering needs, making product and/or service recommendations, and utilizing SB tools (Sale Saver and Affirm).
- Expert in home zone/department and proficient in one other department to provide excellent on-the-spot customer service.
- Implement SB's Security Policy.
- Product Management
- Identifies merch priorities for their zone/department and works with their manager to create a daily plan of action.
- Works with their Supervising Manager to learn and understand department goals, maintain cleanliness & organization within the zone/department.
- Collaborates with the merchandising team to create awesome department/zone displays.
- Communicate with Buyers to improve product management.
- Works with department staff and Merchandising Team, to ensure all incoming product is merchandised efficiently, effectively and safely.
- Staff Experience & Development
- Maintains open communication; zone/department staff find you approachable and are comfortable coming to you with questions, concerns or issues.
- Actively participates in zone/department trainings and clinics.
- Is the point person for training zone/department staff.
- Provides support to the sales floor during peak periods or when the need arises.
- Demonstrates the ability to delegate and give clear instructions to their store staff and holds their team accountable to working efficiently to complete daily tasks and store operations.
- Train SB staff when needed to utilize SB tools to create WOW experiences.
- Your Manager or General Manager may require you to be a POS Level 4 as a part of your Lead requirements.
- Business Experience
- Stays up-to-date with all company information and quickly implements department initiatives.
- Is aware of daily goals and keeps track of store performance against set goals.
- Works with a supervising manager to identify assigned department staffing needs, reviews applications and conducts interviews, keeping diversity and inclusion efforts top priority.
- Responsible for working with their manager to complete daily operations in the assigned zone/department.
- Is a self-starter and understands how to prioritize daily workload
- With oversight from the manager, a lead helps to delegate and give clear instructions to store staff; works efficiently with staff to complete daily tasks.
- Ability to effectively communicate both written and verbally.
- Actively seeks out improvement opportunities for their assigned departments and personal leadership.
- Understands the charm of Sports Basement, and creates a positive and fun vibe that elevates the customer and staff experience.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
