Staff UX Researcher (Contract)

Collectors

134d • $105,611 - $171,462

About The Position

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, WATA, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

Requirements

• 6–8 years of experience in UX research, including leading studies independently in cross-functional product teams.
• Deep understanding of research methodologies including usability testing, diary studies, user interviews, ethnographic studies, and surveys; experience with mixed-methods a plus.
• Proven ability to translate research insights into clear, impactful storytelling for technical and non-technical audiences.
• Strong experience collaborating with product managers, designers, and engineers.
• Experience working with digital platforms, ideally in e-commerce, marketplace, or enthusiast communities.
• A strategic thinker with excellent project management skills and comfort working in fast-paced, ambiguous environments.
• Experience using tools such as UserTesting, Dovetail, Optimal Workshop, Figma, Qualtrics, or similar.
• Passion for user-centered design and improving complex workflows or specialized user journeys.
• Bachelor’s degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Design, or a related field; advanced degree a plus.

Responsibilities

• Lead and execute user experience research from planning to execution—applying a mix of qualitative and quantitative methods to answer product, design, and business questions.
• Deliver compelling, actionable insights that shape product strategy, user flows, interaction models, and new feature development.
• Collaborate closely with product managers, designers, engineers, and data analysts to embed user insights throughout the product development lifecycle.
• Establish UX research best practices and processes that scale across multiple teams and workstreams.
• Drive generative and evaluative research to support design decisions across web and mobile platforms.
• Represent the voice of the user across different product lines, with a focus on both novice and advanced collectors.
• Champion a culture of user-centricity across Collectors and advocate for accessibility, inclusivity, and usability.

Benefits

• Salary range of $105,611-$171,462, with actual compensation varying based on location, job level, experience, and skill set.
• Potential eligibility for bonuses, commissions, or other forms of compensation.

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees