Staff User Researcher

Articulate

76d • $129,900 - $194,900

About The Position

Articulate is the leading SaaS provider of online training solutions for the new world of work. Our industry-leading software and services make it simple for enterprises and SMBs to design, deliver, and analyze online training that’s engaging and effective. As a Staff User Researcher, you’ll play a critical role in shaping our product vision through insight-driven strategy. You’ll lead foundational and generative research across complex problem spaces and drive clarity in high-stakes product decisions. You’ll also act as a leader and mentor within the Research team, influencing not just what we learn, but how we learn, and how we make research operational and impactful across the company. You’ll collaborate deeply with product designers, PMs, engineers, data scientists, and stakeholders to create experiences that are thoughtful, inclusive, and grounded in real human needs. Your work will inform not only features and functionality but also strategic direction and long-term product thinking.

Requirements

• Bachelor’s or Master’s degree in HCI, Psychology, Human Factors, Sociology, or related field.
• 12+ years of experience in UX research, with a proven track record of driving strategic impact in complex product spaces.
• Familiarity with tools such as UserTesting, User Interviews, Maze, Qualtrics, or Looker.
• Expert in qualitative and quantitative research methods, and when/how to apply them.
• Strong communicator with the ability to distill complexity and advocate for users with clarity and confidence.
• Experience working in SaaS or tech-focused environments with agile product teams.
• Deeply collaborative and comfortable in cross-functional decision-making environments.
• Strategic mindset with an ability to connect the dots between insights, opportunity, and outcomes.
• Resilient, thoughtful, and highly self-motivated.

Nice To Haves

• Experience mentoring researchers or building research functions.
• Background working with AI-driven or complex system products.
• Familiarity with research ops practices and tools.

Responsibilities

• Lead research in areas that are ambiguous, risky, or critical to product success.
• Define and drive research strategy for a key strategic vertical, aligning insight work to customer problems and outcomes.
• Influence how tripods (Product, Design, and Engineering) operate by embedding evidence and usability into discovery, delivery, and iteration.
• Operationalize research practices and mentor others across the org on research-informed decision-making and human-centered innovation.
• Raise the visibility bar across the company on how we understand customers and their evolving pain points.
• Act as a multiplier: operating with little guidance to enable better, faster decisions across the product lifecycle.
• Drive generative and foundational research efforts that shape product vision and inform early-stage bets.
• Develop and socialize long-range research roadmaps that anticipate business evolution and customer trajectory.
• Translate ambiguous business problems into clear research questions and methodologies.
• Own and execute research prioritization, high-quality research studies independently or in collaboration with others.
• Synthesize findings into clear, persuasive narratives that influence decision-making at multiple levels.
• Act as a strategic thought partner to design, product, and engineering leadership.
• Mentor junior and mid-level researchers; provide feedback, support, and strategic guidance.

Benefits

• Bonus eligible.
• Robust suite of benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Master's degree
• Number of Employees: 251-500 employees