Staff, Technology Operations - VOX (Voice of the Experience)

Wal-Mart•Bentonville, AR

52d•$90,000 - $180,000

About The Position

Want to shape how leaders across the enterprise understand and act on behalf of customer and associate experiences? Within the Voice of the Experience (VOX) team, we harness data, insights, and storytelling to influence enterprise priorities. This role sits at the intersection of analytics, strategy, and leadership-helping to unlock growth by translating complex data into clear, actionable narratives that drive change. What You'll Do You'll sweep us off our feet if: You Thrive in Ambiguity: You apply structure and frameworks to accelerate results end to end. You're a Problem Solver: You can rapidly create sustainable, practical solutions in real time. You Have a Data-Driven Mindset: You're comfortable working with complex datasets and surfacing insights that matter. You're a Storyteller: You know how to build compelling narratives that resonate with senior leaders and cross-functional partners. You're Accountable: You have experience leading initiatives with measurable outcomes in growth, stability, or performance. You're a Collaborator: You influence without authority, aligning diverse stakeholders around a shared vision. You're Entrepreneurial: You bring energy, creativity, and a desire to shape the future of VOX.

Requirements

Bachelor's degree in Business Administration, Operations Management, Computer Engineering, Supply Chain, or a related field.
3-5 years' experience in program management, analytics, strategy, or related fields.
Experience creating strategic frameworks, managing cross-functional initiatives, and delivering results.
Strong experience with data storytelling and presenting insights to leadership audiences.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.
Option 2: 7 years' experience in project management, program management, program operations, or related area.

Nice To Haves

Experience with analytics and visualization tools (e.g., SQL, Python, R, Power BI, Tableau, Looker).
Background in strategy, consulting, customer experience, or operations management.
PMP certification or equivalent program management experience.
Advanced education (MBA, Master's, etc.) is a plus, but not required.
Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Driving VOX initiatives from end-to-end, ensuring insights are translated into enterprise action.
Partnering with Product, Data Science, Analytics, Design, eCommerce, and Operations teams to bring clarity and focus to enterprise priorities.
Transforming raw data into structured insights that influence enterprise wide decision-making.
Building business cases and ad-hoc analyses to elevate the "voice of the experience" across the enterprise.
Defining approaches that reduce friction, resolve defects, and enhance customer and associate experiences.
Measuring success with clear metrics, surfacing opportunities, and identifying gaps that matter most.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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