Staff Technical Services Engineer

Imagine Pediatrics

77d • $90,000 - $110,000

About The Position

The Staff Technical Services Engineer will support Imagine Pediatrics employees and the portfolio of technologies our employees use to perform their job and serve our patients and families. The Staff Engineer leverages deep technical knowledge and experience to design and implement high value, corporate-scale technical initiatives. This role requires a high degree of skill and proficiency in the identified technology portfolio complemented with well-developed leadership skills in areas such as communication, collaboration, and emotional intelligence. This role delivers value to the organization by providing quality support to core business units and striving for a high degree of professionalism and customer satisfaction.

Requirements

• A minimum of 8-10 years of experience in an Information technology services department, preferably in health care IT.
• Intermediate level skills in leading continual process improvement initiatives.
• Advanced understanding of computer hardware, operating systems, and software, including Microsoft Office and Windows.
• Advanced knowledge of Windows 11 OS, tablets, and Apple iOS system.
• Advanced knowledge and previous experience administering software tools in communications, incident and request ticketing, cellular services, hardware support, video conferencing, and process management.
• Advanced understanding and practical experience in the application of security controls.
• Advanced knowledge of federal healthcare security and risk regulations such as HIPAA, HITRUST, and HITECH.
• Ability to visualize and conceptualize user problems and work with users remotely.
• Advanced level written and verbal communication skills.
• Ability to manage multiple priorities and demands daily.

Responsibilities

• Lead efforts to train and develop the technical skills of junior members of the team.
• Serve as the technical subject matter expert for corporate strategic initiatives.
• Lead communication and collaboration efforts cross-functionally.
• Instill a culture of continual process improvement across members of the technical services team.
• Provide elevated/escalation level technical support to junior members of the technical services team.
• Design technical training material and documentation to support Imagine Pediatrics employees.
• Work during regularly scheduled shifts as directed by the Manager, Technical Services Engineering Team.
• Provide after-hours assistance as needed.

Benefits

• Base salary range of $90,000 - $110,000 plus annual bonus incentive.
• Competitive medical, dental, and vision insurance.
• Healthcare and Dependent Care FSA; Company-funded HSA.
• 401(k) with 4% match, vested 100% from day one.
• Employer-paid short and long-term disability.
• Life insurance at 1x annual salary.
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays.
• Paid new parent leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees