Staff Technical Service Engineer - Adhesives and Sealants Job

Arkema•Dublin, OH

48d

About The Position

Staff Technical Service Engineer Situation in organisation Reporting to: Technical Service Group Leader Job dimensions Support core and new business for structural adhesives in the Mobility market. Support multiple product lines and opportunities in coordination with distributors New application ideation and development Product recommendations for end uses Certification of customer test requirements Performance of required laboratory testing Travel required (<50%)

Requirements

Minimum of a bachelor's degree in chemistry, material science or related field plus 5 years of relevant experience.
Strong verbal and written communication skills with internal and external resources.
Ability to manage and lead multiple projects.
Possess an open, enthusiastic, creative and innovative team spirit.
Excellent computer and presentation skills.

Nice To Haves

Experience with adhesive and sealant chemistries, end uses and formulations preferred.

Responsibilities

Provide technical support for owned applications and markets in North America.
Develop an understanding of field application and performance requirements, and be able to apply knowledge of application equipment to support off-site customer trials and complaints.
Lead specific market development projects
Develop and provide technical training for internal and external customers.
Respond to customer complaints.
Update constantly knowledge on new technologies and applications.
Work with Marketing/Sales/BD or customers to test products for new applications and evaluate new market opportunities.
Support Marketing/Sales initiatives through direct communication with customers to convey product capabilities, benchmarking studies and assistance with new technology.
Participate in tradeshows and conferences related to the owned markets.
Comply 100% with EHS and Quality management system policies and requirements.
Ensure Chemists/technician are in compliance with all procedures.
Serve as a sustaining resource to our customers for structural adhesives applications.
Develop general application knowledge for a variety of technologies to support Bostik's customers and distributors.
Provide regular reports as required (internally and to customers).
Support customers from ideation through commercialization.
Manage day to day laboratory activities.
Work in cross-functional teams (business, sales, marketing, research, PLM, operations…) to execute the strategy and discover customer concerns and opportunities related to adhesives and sealants.
Identify issues related to scale up, ongoing quality and process improvements.
Support customer testing and respond to customer inquiries.