ServiceNow-posted 2 months ago
Full-time • Mid Level
Santa Clara, CA
5,001-10,000 employees

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. Team & Role At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Product Engineering Program managers who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the processes. What you get to do in this role: Drive end-to-end program management for Functional architecture review board meetings and forward deployed engineering initiatives, including planning, execution, and delivery. Facilitate functional architecture review board (FARB) processes, ensuring documentation, stakeholder alignment, and timely decisions. Organize and lead recurring program syncs, take detailed meeting minutes, and track action items to closure. Partner with engineering and product teams to manage dependencies, risks, and milestones across key initiatives Build dashboards and reporting mechanisms to communicate program health, risks, and progress to leadership.

  • Drive end-to-end program management for Functional architecture review board meetings and forward deployed engineering initiatives, including planning, execution, and delivery.
  • Facilitate functional architecture review board (FARB) processes, ensuring documentation, stakeholder alignment, and timely decisions.
  • Organize and lead recurring program syncs, take detailed meeting minutes, and track action items to closure.
  • Partner with engineering and product teams to manage dependencies, risks, and milestones across key initiatives
  • Build dashboards and reporting mechanisms to communicate program health, risks, and progress to leadership.
  • 8+ years of project/program management experience in mid/large size companies
  • Comfort with ambiguity and ability
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Leads (or significantly contributes to) large, cross-functional initiatives - and creates successful outcomes
  • Acts as a change ambassador by promoting and communicating new ideas to propel innovative and scalable solutions across our organization.
  • Communicates with candor and empathy while sharing learnings from individual and team experiences to drive continual improvement for self and others
  • Experience working on with customers and being able to negotiation and resolve conflicts
  • Deliver solutions and strategies while mitigating or removing obstacles.
  • Experience utilizing software to keep projects organized, track metrics, and report on progress.
  • Familiarity with FARB, FDE, and CRM systems.
  • Experience supporting customer-facing programs or enterprise platform initiatives.
  • health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs
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