Staff Technical Program Manager

Zscaler•San Jose, CA

1d•Hybrid

About The Position

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Staff Technical Program Manager to join our Engineering Operations team. This is a hybrid role based in the San Jose, CA office 3 days a week, reporting to the Sr Director, Engineering Operations.The TPM will join Zscaler’s central Technical Program Management team and partner directly with a senior Service Organization leader. This role is responsible for establishing a clear intake and commitment process, leading execution and delivery reviews to ensure programs stay on track, and driving release readiness criteria to meet Zscaler’s quality bar.

Requirements

5+ years of experience in Engineering or Technical Program Management, with at least 2 years specifically in a TPM role
Undergraduate degree in Engineering, Business, or a related domain
Proven bias for action with the ability to take smart risks and demonstrate incremental progress
Demonstrated success in stakeholder management with the ability to communicate effectively across all levels of the organization
Strong technical proficiency in JIRA, including JIRA dashboards, JIRA Structure, and advanced tracking methodologies

Nice To Haves

Prior engineering experience
Experience or knowledge within the networking industry

Responsibilities

Drive program planning and definition to ensure the successful adoption of SDLC efforts within your functional area
Lead weekly execution reviews covering product initiatives, production incidents, service health, OKRs, and technical deep-dives
Oversee release content planning for current releases, active development, and future roadmaps
Prepare and present program reviews using JIRA structures to eliminate manual tracking and ensure clear communication across the organization
Identify and implement opportunities to improve existing development processes and toolsets