Staff, Technical Program Manager

About the position

We are actively seeking a Staff, Technical Program Manager. This position requires a candidate with exceptional knowledge and experience in Program Management for Hardware & Software product development across multiple platforms and product categories (TV, Soundbar & Accessories). Candidate must have a high level of experience and understanding of the product development lifecycle process with a strong focus in NPI Process management and Process implementation. This individual will take lead and work with all key cross-functional teams (Internally/Externally) involved in the NPI process within Hardware & Software development such as Product Management, Product Marketing, Engineering, Industrial Design, Logistics, Legal, Sales, Support, Business Planning and Quality to help steer & navigate the teams through the Product Life Cycle phase gate process from product concept through mass production. This person must be highly organized, detailed-oriented and possess the right skill set to drive and implement NPI process to ensure a smooth handoff between the various disciplines for a successful NPI launch. This position will report to the Senior Director of Program Management and provide support to the Program Management team.

Responsibilities

• Lead or support multiple complex Hardware & Software Projects / Initiatives under broad supervision for assigned TV & Audio categories across multiple vendors.
• Strategize and develop plans that identify detailed program scope & schedules for all critical milestones with Product Marketing Management, Product Management, Legal, Engineering and Quality Assurance team members.
• Review Vendor & App Partner open issues, drive corrective action plans, coordinate SW release schedules and tracking SW sign off.
• Work with the Quality/Eng/Prod Mgmt teams on product issues and driving resolutions in a timely manner.
• Leads the cross-functional execution of hardware consumer products on time and overall company objectives.
• Execute with little instruction on day-to-day work.
• Collaborate with other Software Program Managers to plan, schedule and coordinate software platform development in sync with Hardware launch timelines.
• Generate detailed program development plans with cross-functional teams' consensus that meet company objectives/commitments.
• Identify opportunities to improve NPI Development/Business processes or tools, Drive consensus around the need for change and lead cross-functional teams through new process implementation.
• Identify process bottlenecks and contribute to the solution of problems and challenges.
• Key role in the collection of and documentation of lessons learned opportunities and proactively define/establish the creation of future improvement processes.
• Develop and report performance metrics for continuous improvement.
• Lead training events related to process improvement, project management tool use and change, and the overall NPI process for new hires.
• Based on the established NPI schedule, strategize and develop plans that identify all risks and critical open issues in which ODM/SOC suppliers may run into.
• Schedule, participate and chair program team weekly meetings with ODM/SOC suppliers to meet the overall NPI timeline include the VIZIO US team as needed.
• Participate in early morning (or) late evening meetings involving ODM/SOC suppliers as required.
• Work with the Quality/Eng/Prod Mgmt teams on product issues and driving resolutions in a timely manner, this includes both NPI and post-MP issues.
• On-site factory support maybe required to oversee critical process related issues.
• Communicate regularly with senior management on status, risks and mitigation plan.
• Ensure lessons-learned from predecessor programs are incorporated into new programs.
• Collaborate with Irvine PMO for continuous improvement to achieve tighter collaboration btw VIZIO and ODM/SOC suppliers.
• Identify NPI process improvement opportunities across teams, and drive improvement.
• Set high standards for personal and team interaction.
• Facilitate the resolution of complex team issues, build consensus, maintain process focus, overcome barriers, encourage and inspire other team members and foster relationships with other team leaders.
• Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.

Requirements

• Bachelor's degree in a relevant field or equivalent experience.
• Passion and experience delivering high quality products.
• 12+ years of experience in electronics to end customers.
• Minimum 6 years of New Product Introduction (NPI) experience.
• Experience creating and cascading processes through an organization.
• Clear understanding on schedule deadlines and knowing when to include management team on critical issues.
• Proven track record of managing programs in high tech industry.
• Advanced knowledge and proficiency with Microsoft Project, PowerPoint, Excel and Word.
• Program management, driving and communication skills, effectively managing projects and working with global cross-functional teams.
• Ability to relentlessly track and follow-up on open issues and action items.
• Ability to lead teams and work collaboratively in a highly dynamic environment with a can-do attitude.
• Must be very good with logistics, planning, well organized, detailed, and resourceful.
• Self-starter with the ability to work through ambiguity and evolving requirements.
• Working with multiple program tasks, setting the right priorities, and understanding program needs.
• Fluent with using Jira issue-tracking software application.
• Fluent with team collaboration & testing software applications, such as Confluence, TestRail, Microsoft Teams and Slack.
• PMP Certification is highly desirable.
• Maintain a safe and clean working environment.
• Understand and follow company rules and regulations.
• Must be an excellent communicator (verbal and written).

Benefits

• Minimum salary for this position is $130,000/year.
• Maximum salary for this position is $168,000/year.
• Eligibility for an annual bonus.
• Equity and a range of medical, dental, vision and other benefits.