Staff Technical Program Manager

ServiceNow-posted 2 months ago
$163,600 - $286,300/Yr
Full-time • Senior
Santa Clara, CA
5,001-10,000 employees
Professional, Scientific, and Technical Services
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At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Product Engineering Program managers who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the processes.

  • Drive end-to-end program management for Functional architecture review board meetings and forward deployed engineering initiatives, including planning, execution, and delivery.
  • Facilitate functional architecture review board (FARB) processes, ensuring documentation, stakeholder alignment, and timely decisions.
  • Organize and lead recurring program syncs, take detailed meeting minutes, and track action items to closure.
  • Partner with engineering and product teams to manage dependencies, risks, and milestones across key initiatives.
  • Build dashboards and reporting mechanisms to communicate program health, risks, and progress to leadership.
  • 8+ years of project/program management experience in mid/large size companies.
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Leads (or significantly contributes to) large, cross-functional initiatives - and creates successful outcomes.
  • Acts as a change ambassador by promoting and communicating new ideas to propel innovative and scalable solutions across our organization.
  • Communicates with candor and empathy while sharing learnings from individual and team experiences to drive continual improvement for self and others.
  • Experience working on with customers and being able to negotiation and resolve conflicts.
  • Deliver solutions and strategies while mitigating or removing obstacles.
  • Experience utilizing software to keep projects organized, track metrics, and report on progress.
  • Familiarity with FARB, FDE, and CRM systems.
  • Experience supporting customer-facing programs or enterprise platform initiatives.
  • Comfort with ambiguity and ability.
  • Base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits.
  • Health plans, including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations.
  • Flexible time away plan.
  • Family leave programs.
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