We are seeking a highly motivated and experienced Infrastructure and Node Delivery Technical Program Manager (TPM) to join our dynamic team focused on the New Product Introduction (NPI) of our next-generation GPU hardware provisioning and delivery. In this pivotal role, you will be instrumental in leading the cross-functional efforts from concept to mass production, ensuring the timely, high-quality, and cost-effective delivery of our innovative GPU products that power the future of AI. You will navigate the complexities of hardware development cycles, collaborate with world-class engineers, external vendors, and influence strategic decisions to bring groundbreaking technology to market. The Technical Program Manager will Production Readiness: Ensure infrastructure and system software are production-ready for new hardware and compute platforms. Engage in technical discussions with engineering teams, challenge assumptions, and contribute to problem-solving. Program Leadership: Drive end-to-end programs spanning GPU provisioning, at-scale deployments, Fleet NPI readiness, and vendor management. Anticipate and identify potential risks, proactively develop mitigation strategies, and drive timely resolution of technical and logistical challenges. Reliability & SLA Management: Coordinate with hardware compute engineering, Fleet teams, and external vendors to maintain service reliability, enforce SLAs, and lead incident response efforts. Observability & Telemetry: Partner with engineering teams to improve monitoring, telemetry, and fleet observability for proactive performance management. Metrics & Insights: Define and track metrics around GPU fleet health, performance, and reliability. Postmortems & Continuous Improvement: Run post-incident reviews and drive action items that enhance system reliability and prevent regressions. Internal Enablement: Collaborate with internal customers to collect feedback, enable adoption of core infrastructure platforms, and refine onboarding experiences (e.g., K8s Core Interface, CKS, SUNK) for hardware compute NPIs. Cross-functional Coordination: Work closely with Product, Infrastructure, Platform Engineering, Vendor, and Customer Experiences to align on roadmap priorities and customer delivery timelines. Effective Communication: Communicate program status, risks, and critical decisions to senior leadership and executive stakeholders with clarity and conciseness. Foster a culture of transparency, collaboration, and continuous improvement within the NPI process.
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Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees