Staff, Technical Program Manager (PROBLEM MANAGEMENT)

Wal-Mart-posted about 1 month ago
$110,000 - $286,000/Yr
Full-time • Mid Level
Bentonville, AR
5,001-10,000 employees
General Merchandise Retailers
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The Global Problem Management team is looking for highly skilled Staff Technical Program Manager with deep technical expertise in designing and implementing agentic AI solutions tailored for Problem Management workflows. This role requires a strong foundation in AI engineering, systems thinking, and operational excellence. This role needs a strong functional knowledge of Problem Management responsibility. Proven experience in designing, developing and deploying agentic AI solutions Drive post-incident analysis by facilitating technical sessions with cross-functional teams including Engineering, Command Control Center (CCC), and Site Reliability Engineering (SRE). About Team: Building the right technology foundation for Infrastructure & platforms is vital to success at the scale of Walmart. Our team builds and maintains the foundational technologies that support the tech organization. Included in this are data platforms, enterprise architecture, DevOps, cloud computing, and infrastructure. All of these products and services are supported by scalable and powerful infrastructure, ensuring a secure and seamless employee and customer experience across stores, digital channels, and distribution centers.

  • Execute and improve the Problem Management Correction of Error (COE) process in alignment with global and local standards.
  • Identify opportunities to automate and optimize problem management workflows using Agentic AI.
  • Coordinate problem resolution across internal teams, vendors, and external partners.
  • Drive Correction of Error (COE), postmortem facilitation, and closure of critical action items.
  • Ensure timely and high-quality delivery of COE reports, Post Implementation Reviews, and known error documentation.
  • Mentor junior Problem Mangers and engineers, fostering a culture of operational excellence.
  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
  • 10+ years of experience in IT operations, technical program management, or service reliability.
  • Minimum 5 years of experience in Change/Incident/Problem Management or Project Management.
  • Proficiency in Python or similar programming languages, including building scalable backend services and data pipelines.
  • Hands-on experience with LLM APIs (e.g., OpenAI, Claude, Sonnet) for prompt engineering, inference, and orchestration.
  • Familiarity with Model Context Protocol (MCP) for agent orchestration and workflow integration.
  • Ability to implement retrieval-augmented generation (RAG) or similar techniques to deliver explainable, context-aware AI insights.
  • Technical knowledge in system architecture, networking, and cloud platforms.
  • Strong understanding of ITIL
  • Experience with tools like ServiceNow, JIRA, Confluence and Tableau
  • Option 1: Bachelor's degree in computer science, information technology, engineering, or related area and 5 years' experience in engineering, engineering program management, technical program management, product management, or related area.
  • Option 2: 7 years' experience in engineering, engineering program management, technical program management, product management, or related area.
  • Certification in Project Management.
  • Master's degree in Business Administration, with specialization in strategy, supply chain, finance, information systems, or related area and 3 years' experience in product design.
  • We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
  • Beyond our great compensation package, you can receive incentive awards for your performance.
  • Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
  • Health benefits include medical, vision and dental coverage.
  • Financial benefits include 401(k), stock purchase and company-paid life insurance.
  • Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
  • You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
  • Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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