Staff Technical Program Manager - Outbound Product Management

ServiceNow•New York, NY

10h

About The Position

We're seeking an exceptional Technical Program Manager to serve as a strategic partner within our Outbound Product Management (OPM) function. This is not your typical program management role – you'll be the right hand to OPM leadership, driving high-visibility initiatives that bridge product strategy and go-to-market execution. If you have a consulting background, thrive in ambiguity, and excel at translating product value into market impact, this role offers a unique opportunity to shape how ServiceNow brings products to market.

Requirements

8+ years total of combined consulting and program/product management experience at mid-to-large organizations
Advanced analytical skills with hands-on experience using data visualization and analytics tools (Tableau, PowerBI, Excel/advanced modeling)
Exceptional presentation skills – proven ability to create executive-level PowerPoint decks and present confidently to senior leadership audiences
Proven track record leading or significantly contributing to large, cross-functional initiatives with successful outcomes
Strategic thinking combined with tactical execution – you see the big picture while managing the details
Strong communication skills with the ability to influence stakeholders at all levels through candor, empathy, and data-driven insights
Experience managing complex, ambiguous projects involving multiple teams, dependencies, and competing priorities

Nice To Haves

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
MBA from a top-tier business school with 3+ years of experience at a leading management consulting firm (McKinsey, BCG, Bain, or similar strategy consulting background strongly preferred)
Experience in leveraging or critically evaluating AI integration in work processes, decision-making, or problem-solving
Background in product management, product marketing, or go-to-market strategy within B2B technology companies
Understanding of enterprise software sales cycles and customer adoption journeys
Demonstrated ability to build relationships and drive outcomes across organizational boundaries
Experience with product adoption and change management programs at scale
Familiarity with CRM systems, sales enablement tools, and product analytics platforms

Responsibilities

Strategic Executive Support – Partner directly with OPM leadership to drive critical initiatives, creating executive-ready presentations and communications that inform product and go-to-market decisions
Data-Driven Insights – Pull, analyze, and visualize data using Tableau, PowerBI, and other analytics tools to surface insights on product performance, market trends, and adoption metrics
Cross-Organizational Leadership – Lead large-scale, cross-functional programs spanning product, sales, marketing, and customer success teams, managing dependencies and driving alignment across the organization
Market and Prospecting Strategy – Create targeted prospecting lists, identify strategic customer opportunities, and support go-to-market planning that accelerates product adoption
Adoption Programs – Collaborate with peers across sales enablement, product marketing, and customer success to design and implement product adoption programs that drive customer value and revenue growth
Navigate Ambiguity – Identify problems others have missed, make reasoned decisions with imperfect information, and proactively chart the best path forward on complex, high-priority product initiatives
Champion Innovation – Promote design thinking and modern methodologies, acting as a change ambassador for scalable go-to-market solutions across the organization
Present to Leadership – Deliver confident, polished presentations to senior leadership, articulating product strategy, business cases, and program outcomes