SoFi-posted 4 days ago
Full-time • Mid Level
Hybrid • San Francisco, CA
1,001-5,000 employees

The role: SoFi is seeking a Staff Technical Program Manager to drive large-scale programs across our Fraud Risk Program & Operations organization. In this role, you will lead complex, cross-functional initiatives spanning fraud detection, risk decisioning, dispute operations, case-management platforms, and operational workflows. You will partner closely with engineering, product, compliance, operations, and data teams to define strategy, align roadmaps, and deliver high-impact capabilities that protect our members and strengthen SoFi’s risk posture. This is a role for a seasoned technical program leader who thrives in fast-moving environments, understands the intersection of fraud, risk, and operations, and can bring structure, clarity, and execution rigor to ambiguous problem spaces. You’ll be accountable for orchestrating multi-team delivery, driving operational excellence, and scaling the systems and processes that power SoFi’s fraud-fighting ecosystem.

  • Lead delivery of fraud decisioning capabilities across core risk platforms, machine-learning models, and upstream/downstream product integrations.
  • Drive anti–money laundering and transaction-monitoring initiatives, including rules, alerts, investigator workflows, and coordination with external technology partners.
  • Manage third-party risk, identity, and compliance integrations, ensuring readiness, performance, and alignment with internal standards and controls.
  • Own cross-team technical dependency management, aligning APIs, data flows, and sequencing across Engineering, Product, Risk, Compliance, and Operations.
  • Align Fraud and AML roadmaps with enterprise priorities, regulatory expectations, and operational requirements across multiple business units.
  • Partner with engineering leadership to remove blockers, clarify requirements, mitigate risks, and accelerate execution for multi-quarter programs.
  • Represent Fraud and AML in cross-functional reviews, audits, regulatory interactions, and enterprise planning forums.
  • Use analytical tools and data platforms to validate data flows, troubleshoot issues, and inform prioritization and decision-making.
  • Define and drive KPIs that measure platform health, risk outcomes, operational efficiency, and program execution quality.
  • Lead post-release and post-incident reviews, turning insights into improved processes, controls, and platform resilience.
  • BS Degree in computer science or equivalent experience
  • 5+ years of technical program management experience
  • Proven track record of leading complex, multi-year fintech projects from inception to delivery.
  • Strong technical background, with experience in financial technologies, APIs, cloud infrastructure, and regulatory environments.
  • Excellent communication and interpersonal skills, with the ability to influence without authority.
  • Experience working in a high-growth, fast-paced startup or corporate fintech environment
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