Staff Technical Program Manager- Data & Analytics

ServiceNow-posted 3 months ago
$147,300 - $257,800/Yr
Full-time • Senior
San Diego, CA
Professional, Scientific, and Technical Services
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The Data and Analytics Product team is a recently formed organization comprised of three major product pillars: Workflow Data Fabric, Workflow Data Management and Platform Analytics. The team is focused on helping our customers connect, understand and act on their enterprise data. We build solutions for our customers that power workflows and agentic AI with internal and external data to unlock exponential customer value.

  • Lead cross-functional programs with Product, Engineering, Experience, Marketing, Sales, and Customer Success Teams.
  • Align programs with business goals to achieve strategic outcomes.
  • Organize complex problems into milestones, deliverables, risks, dependencies, and success criteria.
  • Convert business objectives into execution strategies and lead implementation.
  • Collaborate with stakeholders to maintain focus, plans, deliverables, and success criteria.
  • Establish regular cadences and ensure accountability within the program.
  • Provide ongoing reports on program developments to communicate objectives, status, risks, and results to stakeholders while resolving blockers.
  • Lead and conduct executive meetings and large cross-functional events.
  • Identify and mitigate risks to meet program objectives.
  • Execute change management for effective process adoption.
  • Develop necessary processes, templates, and materials.
  • Analyze trends and data to provide leadership insights.
  • Use AI to enhance program efficiency, decision-making, communication, and risk management.
  • Define and execute Data and Analytics go-to-market readiness plans for new and existing products, working with cross functional teams.
  • Proactively identify and manage program level go-to-market issues.
  • Communicate and collaborate among cross-functional teams to resolve critical path issues and challenges.
  • Lead initiatives for improvements in Data and Analytics go-to-market enablement and strategic operations, to meet our business objectives.
  • Develop and drive Data and Analytics Product Advisory Council (PAC) activities.
  • Establish, collect, and enable the reporting of key product and business metrics to executives, organizational leaders and teams to inform and drive business decisions.
  • Collaborate with cross-functional team on key business cadences including Quarterly Product Reviews (QPRs), bi-annual Product Roadmap Reviews (PRRs) and annual Summer Strategy.
  • Minimum of 8+ years technical program management experience on a global scale with at least 3 years of experience running large go-to-market and product delivery programs.
  • Enterprise software/SaaS industry domain expertise with the ability to understand complex technology problems is a plus.
  • Proven experience collaborating with Product, Engineering, Sales, Marketing, Customer Success, Support, Legal and other go-to-market teams.
  • Exceptional communication skills, both written and verbal, with the ability to present complex business and technical concepts clearly and effectively to both technical and non-technical stakeholders.
  • Ability to crisply communicate at the executive level.
  • Excellent organizational skills with the ability to manage multiple priorities and deadlines and efficiently context switch amongst multiple initiatives.
  • Strong collaboration and influence skills, able to work effectively with diverse teams across a fast paced, matrix environment and guide without direct authority.
  • Excellent facilitation skills in leading planning meetings, reviews, and retrospectives, including the ability to concisely and accurately communicate with team members and senior leadership (i.e. VP/SVP).
  • Process-driven with propensity to create and employ repeatable processes to complete tasks more efficiently.
  • Professional certification, such as Project Management Professional (PMP) or equivalent.
  • Base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits.
  • Health plans, including flexible spending accounts.
  • 401(k) Plan with company match.
  • ESPP, matching donations.
  • Flexible time away plan and family leave programs.
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