Staff SW Engineer

Visa • Austin, TX

12d • Hybrid

About The Position

Visa Technology & Operations LLC, a Visa Inc. company, needs a Staff SW Engineer (multiple openings) in Austin, TX to: Partner with strategy, functional, technical, and UX experts to architect, design, and lead ServiceNow HRSD implementations that address the key needs of HR organizations and their workforces.
Design, Development, and Implementation of the HR Service Delivery module including Case and Knowledge management, Employee Service Portal, Virtual Agent, Machine Learning, HR Workspace, and AI search.
Work with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow HRSD applications.
Support the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions.
Configure and enhance the core application, including, but not limited to, Service Catalog, Service Portal, Incidents, Knowledge Base, Management, Integrations, and Reporting.
Implement integrations with ServiceNow, 3rd party solutions, and internally developed applications.
SNOW Certified System Administrator required.
Position reports to the Austin, Texas office and may allow for partial telecommuting.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Information Technology or related field, followed by 5 years of progressive, post-baccalaureate experience in the job offered or in a Software Engineer-related occupation.
• Alternatively, a Master’s degree in Computer Science, Information Systems, Information Technology or related field and 2 years of experience in the job offered or in a Software Engineer-related occupation.
• ServiceNow integration solutions, including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
• Building user interface using HTML, CSS; JavaScript
• Building user interface using Angular Framework.
• Scoped app development, working in service portals.
• Widget creation, configuring and customizing HR life cycle events (HRSD), and creating custom reports.
• SNOW Certified System Administrator

Responsibilities

• Partner with strategy, functional, technical, and UX experts to architect, design, and lead ServiceNow HRSD implementations that address the key needs of HR organizations and their workforces.
• Design, Development, and Implementation of the HR Service Delivery module including Case and Knowledge management, Employee Service Portal, Virtual Agent, Machine Learning, HR Workspace, and AI search.
• Work with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow HRSD applications.
• Support the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions.
• Configure and enhance the core application, including, but not limited to, Service Catalog, Service Portal, Incidents, Knowledge Base, Management, Integrations, and Reporting.
• Implement integrations with ServiceNow, 3rd party solutions, and internally developed applications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level