Staff Solutions Architect

BECU • Lexington, WA

91d • $129,800 - $242,200

About The Position

As a Staff Solutions Architect at BECU, you’ll play a pivotal role in transforming how we serve our members by leading the architecture behind our digital and contact center platforms. Your work will directly influence the modernization of our Contact Center as a Service (CCaaS) ecosystem, streamlining tools for agents and enhancing member experiences. You’ll collaborate across business units to design scalable, reliable solutions that support mobile banking, CRM, and digital experience initiatives. Your expertise will help shape the future of BECU’s technology landscape, driving innovation and strategic alignment. This is your opportunity to make a lasting impact on how our members interact with us every day.

Requirements

• Bachelor’s degree in computer science, information security, or a related field, or equivalent work experience.
• Minimum 7 years of experience designing and implementing technology architectures.
• Experience managing delivery of multiple simultaneous complex technology solutions.
• Demonstrated experience in cloud native technology including microservice architecture, Restful APIs, scalable designs, and digital platforms.
• Comprehensive knowledge of technologies and supplier capabilities with large infrastructure/systems implementation.
• In-depth knowledge of modern technology service architecture including hosting, security, IAM, access control, monitoring, IaaS/PaaS/SaaS, and containers.
• Familiarity with Microsoft infrastructure and solution stacks in on-premise, cloud, and hybrid environments.
• Deep understanding of Lean/Agile/Scrum methodologies; scaled agile experience such as SAFe.
• Certification in LEAN, Agile/Scrum, or ITIL principles (highly preferred).
• Working knowledge of architectural frameworks such as The Open Group, NIST, ISO 19xxx, BizBok, or Gartner.
• Proven ability to cultivate strong relationships across organizational levels.
• Excellent organizational, problem-solving, and negotiation skills.
• Proficient verbal and written communication skills.
• Strong facilitation and presentation skills.

Nice To Haves

• Experience with chatbots, conversational AI, and orchestration tools.
• Familiarity with CRM platforms like Pega.
• Prior work in banking, retail commerce, or other domains with external-facing digital systems.
• Hands-on experience with front-end frameworks and building member-facing applications.
• Exposure to Gen AI / Agentic AI technologies (certifications or hands-on experience preferred).

Responsibilities

• Lead the design and development of scalable, reliable technology solutions that align with BECU’s business and strategic goals.
• Develop conceptual and logical architecture visuals that guide delivery teams and support digital product development.
• Provide architectural leadership for the modernization of BECU’s contact center ecosystem, integrating 30–50 disparate applications into a streamlined platform.
• Contribute to the rearchitecture of mobile and online banking systems, enhancing member-facing digital experiences.
• Collaborate with retail and marketing teams to support CRM platforms like Pega and drive cross-functional initiatives.
• Provide technical leadership and mentorship to Solutions Architects and project teams, ensuring alignment with architectural standards.
• Partner with stakeholders in marketing, retail, and contact center operations to align architecture with business capabilities.
• Participate in vendor demos and discussions around Gen AI, chatbots, and conversational AI tools to inform strategic decisions.
• Define and manage domain-specific architecture standards, processes, and constraints across the organization.
• Stay ahead of industry trends and emerging technologies, identifying opportunities for innovation and improvement.

Benefits

• Medical, dental, vision and life insurance coverage.
• Disability and AD&D insurance.
• Health care and dependent care flexible spending accounts.
• Health savings accounts.
• 401k plan and employer-funded retirement plan.
• Accrual of 6.16 hours of paid time off (PTO) per pay period (up to a maximum of 160 PTO hours per year).
• Ten paid holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees